Porto Said Resort & Spa

“Exceptional Stay at Porto Said Hotel”

We have just returned from a wonderful holiday at the Porto Said Hotel as part of The Red Rose group, under the excellent supervision of Mrs. Hend Abdelaziz. I am writing to express that we were all genuinely more than satisfied—it was a fantastic stay from start to finish. What truly sets this ho… Mehr

We have just returned from a wonderful holiday at the Porto Said Hotel as part of The Red Rose group, under the excellent supervision of Mrs. Hend Abdelaziz. I am writing to express that we were all genuinely more than satisfied—it was a fantastic stay from start to finish. What truly sets this hotel apart is its people. Every single staff member we encountered was helpful, professional, and always wore a smile. It was clear they take real pride in their work, and everyone went the extra mile willingly and happily. A few individuals truly went above and beyond and deserve special recognition: A huge thank you to Mr. Alaa, the Food and Beverage Manager. He is a whirlwind of positive energy—always on his feet supervising, advising, and overseeing every detail in the dining areas. The seamless operation is a credit to him, and he is clearly blessed with a great team. To Mr. Yahia, the Front Office Manager, who showed such high levels of professionalism and patience from our very first minute at the front desk. He set a welcoming and wonderful tone for our entire stay. And Mr. Ayman, the Acting Assistant Front Office Manager, was our guardian angel. He never hesitated to help, even with requests well outside his usual duties—such as helping me find crucial medicine for my mother in town and ensuring my father received his daily newspapers. His kindness was unforgettable. You simply have an incredible front office team. Last but certainly not least, our sincerest thanks go to Mohamed in room service. He is an absolute champion, doing his very best to keep us comfortable and happy with such a warm attitude. We do want to gently mention that we sometimes felt the hotel might be a little short-staffed in the room service department, as Mohamed seemed to be covering a lot. Despite what must have been a very busy schedule, his service and smile never wavered—a real testament to his dedication. We were lucky to have lovely rooms on the 3rd floor (332, 334, and 335) with a beautiful, peaceful view. In short, it was a beautiful holiday. The entire experience is one we are already looking forward to repeating. We will definitely be back, inshaAllah.

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