Voya Beach Resort

“Super Hotel für Familien”

Insgesamt ein toller Aufenthalt im Voya Resort. Die Familienzimmer mit großem Balkon sind richtig klasse. Alles war sehr sauber und gepflegt. Das Buffet ist unheimlich reichhaltig und die Qualität der Speisen sehr gut. Leider waren die Hauptspeisen immer wieder nicht mehr richtig warm. Es gibt soga… Mehr

Insgesamt ein toller Aufenthalt im Voya Resort. Die Familienzimmer mit großem Balkon sind richtig klasse. Alles war sehr sauber und gepflegt. Das Buffet ist unheimlich reichhaltig und die Qualität der Speisen sehr gut. Leider waren die Hauptspeisen immer wieder nicht mehr richtig warm. Es gibt sogar ein spezielles Buffet mit Babynahrung. Das Personal war immer sehr freundlich und hilfsbereit. Abends gibt es Livemusic und Unterhaltungsprogramm.

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“Entspanntes und exclusives Familienhotel”

Ausgezeichneter Service. All Inclusive Paket herausragend. Sehr sauber. Entspannte Abwicklung sowohl bei den Mahlzeiten, als auch am Pool. Fitnesstrainer und Spa sehr gut und mit dem notwendigsten ausgestattet. Täglich gegen mittags Animation am Pool sowie abwechslungsreiches Abend Shows

“Decent hotel that didn’t quite live up to 5 star”

Lovely hotel, good value. Shame about the ecoli outbreak in the sea, restricted us to the pools. Our daughter loved the water slides. We all loved the chocolatier. Barista and ice cream bars are a lovely touch. Great rooms with comfy beds. We didn’t use the ala carte restaurant and didn’t hear … Mehr

Lovely hotel, good value. Shame about the ecoli outbreak in the sea, restricted us to the pools. Our daughter loved the water slides. We all loved the chocolatier. Barista and ice cream bars are a lovely touch. Great rooms with comfy beds. We didn’t use the ala carte restaurant and didn’t hear great things. Food is ok although some of it sits for a while and gets cold. Although there is loads to choose from we have had better. Staff work hard but could smile a bit more. Certain things lacking for a five star, very basic hairdryer, no flannels provided. Dressing table mirror is too low for an adult to see themselves sat in the chair. Minor points but for a five star would expect these things to have been thought about.

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“Beautiful hotel, but not quite five-star service”

Voya Beach Resort is an immaculate, modern and very attractive hotel, and in terms of the building, rooms and general appearance, it certainly looks and feels like a five-star resort. Unfortunately, for us, the overall experience didn’t quite live up to a five-star standard. The room was excellent… Mehr

Voya Beach Resort is an immaculate, modern and very attractive hotel, and in terms of the building, rooms and general appearance, it certainly looks and feels like a five-star resort. Unfortunately, for us, the overall experience didn’t quite live up to a five-star standard. The room was excellent. It was very spacious, modern and comfortable, and the housekeeping team did a great job of cleaning and preparing the room every day. This was definitely one of the strongest parts of our stay and an area where the resort genuinely delivered a five-star experience. On arrival, however, nobody offered to help with our bags and we were not offered an arrival drink. These may seem like small details, but they are exactly the kind of touches we would expect from a resort presenting itself as five-star, particularly when making a first impression on arriving guests. Dining The food was generally of a good standard, but there were several issues with the dining experience. Hot dishes were sometimes cold, and there was no fresh juice available at breakfast, which was surprising for a hotel of this standard. The main dining room also felt too small for the number of guests the resort accommodates. As a result, guests would often have to collect their food from the buffet and then find a table in the snack bar area. This contributed to the feeling that mealtimes were quite chaotic and lacked organisation. We also felt that guests should have been seated by a member of the team. Having someone manage the seating would have made the whole dining experience much more controlled and organised, particularly given the limited space. It may also have prevented the frustrating situation where staff would clear drinks from your table while you were at the buffet getting your food. You would then return to find that your drinks had been taken away. The dining areas could also feel like a free-for-all, with children sometimes running around and not being properly supervised. To be clear, this is not a criticism of the hotel for allowing children — it is a family resort, and children are obviously welcome. The issue was the lack of supervision from some parents. Children were sometimes allowed to run around the dining areas and behave in ways that affected the experience of other guests. This is ultimately down to parental responsibility, although better organisation and seating management by the hotel could have helped keep things more controlled. There was also no table service for drinks, meaning guests had to get their own. We felt that an adults-only dining area would have made a big difference and provided an option for guests looking for a quieter dining experience. The snack bar was another area that could be significantly improved. Burgers, pizzas and other hot food were often left out for long periods rather than being cooked to order. As a result, the food would either become cold or lose its quality and simply not be particularly pleasant to eat. For a five-star resort, we would expect hot food such as burgers and pizzas to be freshly prepared, particularly when there is clearly demand for it. The à la carte restaurants were particularly disappointing. The concept itself also seemed slightly at odds with the type of resort Voya is. The majority of guests appeared to be families, while the à la carte menu seemed to be trying to create more of a fine-dining experience. In our opinion, the menu and concept didn’t really fit with the overall family-focused atmosphere of the hotel. On our visit, the food arrived cold, and this was not just our experience — we heard several other guests making similar comments. Interestingly, the à la carte restaurant always seemed very quiet, even though the resort itself was busy. Whether this was connected to guest feedback, we cannot say, but it certainly gave the impression that guests were not choosing to use these restaurants. We were given three invitations to use the à la carte restaurants during our stay, but after our experience we only chose to use one of them. This was a missed opportunity, as a well-designed restaurant concept that better suited the resort’s predominantly family clientele could have been a real highlight of the holiday. Bars and drinks The bars themselves are fully stocked, but the cocktail selection on the menus is quite limited. Given the standard and size of the resort, we expected a wider and more varied cocktail offering. Another issue was the use of plastic cups for drinks throughout most of the resort. We completely understand the need for plastic around the pool areas for safety reasons. However, away from the pool, we would expect drinks to be served in proper glassware, particularly at a five-star resort. The lobby bar was the exception, where drinks were served in glasses, and this made a noticeable difference to the overall experience and presentation. Pool, gym and beach There were, however, some real positives. The coffee and ice cream stations were excellent and were a particular highlight of the stay. The adults-only pool area was also very good. The gym and indoor pool also looked excellent and appeared to be well equipped. Unfortunately, during peak times the indoor pool area became very busy with children, many of whom appeared to be unsupervised. Again, this is not a criticism of the hotel for being family-friendly, but it did affect the ability to use what should be a good leisure facility comfortably. Better supervision by parents, particularly during busy periods, would make a significant difference. Unfortunately, even around the adults-only pool, the hotel rules did not appear to be enforced consistently. Sunbeds were regularly reserved with towels for hours, with people sometimes not arriving until much later. This was frustrating for guests actually wanting to use the pool area. We also noticed lifeguards removing their vests while on duty, which did not give the impression of the professional standards you would expect from a five-star resort. The beach itself was good and enjoyable, but it was disappointing that there were no suitable cigarette-butt disposal points. As a result, cigarette ends were left scattered in the sand. We actually saw children using buckets and spades to shovel the sand, cigarette butts included, into their buckets. This was particularly concerning given how easily this could be avoided by providing appropriate cigarette disposal points along the beach. Overall There were some genuinely excellent aspects to our stay. The room was spacious and exceptionally well maintained, the hotel itself is beautiful and modern, the coffee and ice cream stations were excellent, the adults-only pool area was very good, and the gym and indoor pool facilities looked impressive. The housekeeping team also deserve particular credit for their consistent daily service. However, five-star accommodation is about more than having a modern and immaculate property — it is also about service, organisation, presentation and attention to detail. For us, Voya Beach Resort looks like a five-star hotel, but the overall experience currently falls short of five-star standards. Perhaps the biggest issue is that the resort seems to be trying to present itself as an indulgent, five-star escape when, in reality, it is much better suited to being advertised honestly as a high-quality, family-friendly resort. There is absolutely nothing wrong with being a family resort — in fact, the facilities are well suited to families. But the experience we had did not match the expectations created by the more luxurious and indulgent positioning. With improvements to the arrival experience, dining service, food presentation, table management, the à la carte dining concept, drinks offering, supervision and enforcement of the hotel rules, this could be an exceptional family resort. For us, the hotel itself is five-star in appearance and accommodation, but the overall guest experience is not yet five-star.

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