Domaine Du Clos Des Oliviers

“Sanitäranlagen”

In diesem Bereich gibt es ein Hauptproblem: Die Toiletten an der Bar und die Duschen und Toiletten neben dem Pool sind nicht nur völlig abgenutzt und vermitteln einen billigen Eindruck, sondern man fragt sich, ob sie die Anforderungen der Bestimmungen von Covid 19 erfüllen

“Gut, aber zu teuer”

Parc, zentrale Einrichtungen (Pool) und Häuser sind sehr schön. jedoch angesichts der Lage und Alternativen, die Preise sind einfach zu hoch. Dazu kommt, dass airco ist für extra berechnet, was ich glaube, es ist lächerlich. Das Personal ist sehr freundlich und die Leute an der Rezeption sprechen … Mehr

Parc, zentrale Einrichtungen (Pool) und Häuser sind sehr schön. jedoch angesichts der Lage und Alternativen, die Preise sind einfach zu hoch. Dazu kommt, dass airco ist für extra berechnet, was ich glaube, es ist lächerlich. Das Personal ist sehr freundlich und die Leute an der Rezeption sprechen viele verschiedene Sprachen. Sehr schön und haben eine gute Größe und der Pool war sauber und nicht überfüllt. Spielplatz neben dem Pool ist nutzlos vor 20 Uhr. Die Dinge auf dem Spielplatz bekommen sehr heiß während des Tages. Animation ist nur auf Französisch und war nutzlos für unsere Kinder. Animation beginnt nicht erst um 21 Uhr und dauert in der Regel 30 Minuten. Während des Tages gibt es einige kurze Animation Momente. Vor allem die rund um den Poolbereich lustig zu beobachten und teilnehmen. Die Lage ist ruhig und recht. Und das ist positiv und negativ. Man kann wirklich genießen Sie die Ruhe der Nacht und sogar während des Tages. Aber, sie besuchten Sehenswürdigkeiten oder Dörfer in der Nähe werden recht ein Unternehmen als die Lage ist nicht sehr zentral im Vergleich zu den Hauptsehenswürdigkeiten. in den Schluchten werden Sie leicht zwei Stunden. an den Strand zu gehen Sie bis zu 3 Stunden außer man schon sehr früh (Start fahren um 9 Uhr). Bitte beachten Sie auch, es richtig heiß um vidauban. Plus 40 Grad Celsius ist keine Ausnahme im Sommer. Entfliehen Sie dem Alltag mit an den Pool oder Strand ist der einzige Weg. Also: House, Parc und der Pool waren gut bis sehr gut. Animation sehr enttäuschend für nicht Französisch sprechenden Kinder. Zu teuer und nicht wirklich in der Nähe aller wichtigen Sehenswürdigkeiten. Aber schön und ruhig und das Personal ist sehr freundlich.

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“Extra costs for air con and retention of part of security deposit by extremely rude manager...”

Firstly, I have to say, we had no fault at all with the location/site. House was fine apart from a couple of issues and the pool area is fabulous - plenty of shade and something for everyone pool-wise. Our issue was with the extra costs and the manager's attitude... On arrival, we paid the balanc… Mehr

Firstly, I have to say, we had no fault at all with the location/site. House was fine apart from a couple of issues and the pool area is fabulous - plenty of shade and something for everyone pool-wise. Our issue was with the extra costs and the manager's attitude... On arrival, we paid the balance of our accommodation, and, on doing so, I enquired as to whether there was air conditioning in the house? I was told there was but it was extra... €80 to be precise (having paid just under €800 for the week's house rental, I would have expected air con to be included but, as you can't do without it, it's a nice earner for the site). When you pay for the air con, you then receive a remote control to operate it in the house (I should point out there are only two units - one in the sitting room/kitchen area and one in one of the bedrooms (the house had three floors so one unit to cover two floors on the upper levels is completely insufficient there are two bedrooms on the upper floor of the house and they were stiflingly hot). Our air conditioning would not work for us on our first day/night and, by the time we discovered this, the reception area had closed (it only opens for a short period in the morning and afternoon). We also had a problem with ants... We emailed the site as we couldn't contact them any other way. (Manu, their lovely 'fixit' guy, sorted the ant problem for us the following day). When we visited reception the following day to mention to them that the air con didn't work the day/night previously, the first reaction of the manager was not an apology - but he actually, quite rudely, enquired as to whether we were entitled to have it? (I felt he was inferring we were using it without paying). We were really annoyed about this as a) we had in fact paid for it the previous day and b) we were paying for something that wasn't working? Thankfully our son-in-law had arrived that morning and sorted it for us - the exterior unit had not been switched on - surely that should have been done by the site staff when we had paid for the air con the day before? The second problem we had was this... On arrival, you have to hand over €300 cash (they don't take debit cards for this apparently) for a security deposit which is refunded to you (or, so you're told) when you leave (providing you have no breakages/damages to cover). There is also a cleaning fee of €85 (if you don't clean the house yourself) which is an exorbitant cost in my opinion. We opted to clean the house ourselves as we normally would... Reception asked us to notify them two days beforehand of our departure so they could schedule a walkthrough of the house before we left to ensure everything was ok - we did this. We naturally expected, on inspection of the house, our deposit would be returned to us. On our departure day, we were leaving at midday (as arranged with reception two days previously) and at 11:40, no one had arrived to inspect the house. My husband then headed to reception where the manager phoned the inspection crew to see where they were. They subsequently arrived and had a checklist with them as they moved through the house. They then handed the checklist to my husband and he enquired as to where the security deposit was. We were told we had to go to reception to get it (at this stage it was 11:55 and reception closed at 12). When my husband went to reception, he was told there would be a €50 fee deducted due to the fact that the landing hadn't been swept and the bathrooms were dirty? The house had been cleaned by us from top to bottom and, believe me, it was clean... My husband argued with the manager and said that, in fact, the house was cleaner than it had been when we arrived and demanded he return our full deposit. The manager refused to return the €300 deposit in full and my husband, in sheer frustration, settled for €25 charge which is absolute and utter extortion. We should not have had to pay anything at all but, as the manager already had our money, my husband had not choice. We wondered how clean the house has to be to have the entire €300 returned to you and we also wondered if their delay in arriving to walk through the house was deliberate so we would maybe leave without our safety deposit as, until my husband went to reception to enquire as to where the walk down crew were, there was no sign of them? Had they not arrived when they did, reception was then closed until 3pm... In short, even though the site and the rest of the staff were lovely, we certainly will not be returning here - paying for air con is an unreasonable expectation when you've already paid for the accommodation and the final act, by their extremely rude manager, in not returning our deposit in full when there was nothing wrong with the house, was the final straw - complete and utter extortion in our opinion.

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