Royalton Grenada, An Autograph Collection All-Inclusive Resort

“Preis Leistung stimmt nicht”

Gross zu meckern gibt es nichts, in meinen Augen ist das einfach kein Fuenfsterne Hotel und viel zu teuer. Wenn man nicht im Diamond Club ist, was natürlich mit einem Aufpreis verbunden ist, wird man in allen Restaurants außer beim Hauptrestaurant weggeschickt. Das in einem Hotel, das sonst schon t… Mehr

Gross zu meckern gibt es nichts, in meinen Augen ist das einfach kein Fuenfsterne Hotel und viel zu teuer. Wenn man nicht im Diamond Club ist, was natürlich mit einem Aufpreis verbunden ist, wird man in allen Restaurants außer beim Hauptrestaurant weggeschickt. Das in einem Hotel, das sonst schon teuer ist. Die Angestellten sind mit einigen sehr wenigen Ausnahmen sehr freundlich. Rund um den Pool wird leider nicht sehr aufgeräumt. Als wir ankamen, lagen in der Dusche beim Pool jede Menge Bierdosen. Machte nicht gerade einen Supereindruck. Essen ist ok, aber nicht außergewöhnlich

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“Schöne Anlage, aber nicht für diesen Preis ”

Es ist einfach kein 5 Sternehotel und schon garnicht für diesen Preis, die Anlage ist schön, die Mitarbeiter sind alle sehr freundlich, es ist aber sehr nervig wenn man sich 3x am Tag vor dem Restaurant anstellen muss, obwohl es leer ist und man immer wieder seine Zimmernummer, seinen Namen bustabi… Mehr

Es ist einfach kein 5 Sternehotel und schon garnicht für diesen Preis, die Anlage ist schön, die Mitarbeiter sind alle sehr freundlich, es ist aber sehr nervig wenn man sich 3x am Tag vor dem Restaurant anstellen muss, obwohl es leer ist und man immer wieder seine Zimmernummer, seinen Namen bustabieren und man gefragt wird ob man allergien hat. Ja es sind auch viele Stufen zu den oberen Zimmern, wir hatten je nach weg 80-90Stufen,es gibt aber shuttleservice in der Anlage. Positiv waren die frei verfügbaren Handtücher, und das Armband, das auch gleichzeitig der Schlüssel war. Was auch noch sehr unschön war sind die roomservice Tablets und Gläser die in allen Ecken und Flure tagelang rumgestanden haben.

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“Friendly staff, poor food”

The staff is amazing, but the food outside of the Diamond Club was not good and almost always cold. Though they claim gluten free options at all restaurants, that GF option may be just a piece of overcooked leathery chicken or a plain hamburger patty. Restaurants were out of items and were usually … Mehr

The staff is amazing, but the food outside of the Diamond Club was not good and almost always cold. Though they claim gluten free options at all restaurants, that GF option may be just a piece of overcooked leathery chicken or a plain hamburger patty. Restaurants were out of items and were usually the gluten free options. Even the meat and cheese tray quality at the buffet has gone downhill. Maybe it’s since Marriott took over or maybe it’s this resort. 🤷🏼‍♀️

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“Not a 5 star yet.....”

I’m writing this review not to criticize the resort, but to provide constructive feedback and bring awareness to areas that need improvement. This resort has a lot of potential — the layout and grounds are beautiful. We stayed in Block 15, and the view and location were perfect. From the moment we… Mehr

I’m writing this review not to criticize the resort, but to provide constructive feedback and bring awareness to areas that need improvement. This resort has a lot of potential — the layout and grounds are beautiful. We stayed in Block 15, and the view and location were perfect. From the moment we arrived, the front desk staff were warm, welcoming, and professional. The bell staff were also excellent and very helpful throughout our stay. The main issues we experienced were with housekeeping and the restaurant service. Unfortunately, our room was not consistently maintained. On the second day, our towels were removed but not replaced, so we had to call housekeeping after returning to the room. Another day, I left used towels on the shower floor, but they were never picked up. On the third day, I requested that the sheets be changed. The sheets were replaced, but the pillowcases were not. After contacting housekeeping to express my concerns, the housekeeping supervisor and department manager came to the room. I took the opportunity to show them the heavily stained lampshades, which almost looked burned, as well as the dirty, stained garbage can that had clearly not been cleaned before our arrival. For a resort advertised as 5-star, these details are unacceptable. Management needs to ensure room inspections are being done thoroughly and consistently. The buffet itself was very clean, but the food selection lacked variety for our tastes, and at times several serving trays were nearly empty. The biggest concern in the dining area was the service. The servers seemed far more focused on clearing and cleaning tables than attending to guests. On several occasions, we finished our meals before receiving the drinks we had ordered. I shared this feedback directly with management one evening because the imbalance was very noticeable. There appeared to be multiple staff members cleaning tables while very few were serving guests. I do not blame the staff, as they were clearly working hard. This seemed more like a management and organization issue. With stronger direction and better coordination, the dining experience could improve significantly. I would also like to recognize one supervisor, Devon (I may have the spelling wrong), who stood out with her energy, efficiency, and professionalism. She was constantly moving and helping, and she would make an excellent dining room manager. As for the à la carte restaurants, the Italian restaurant was decent, while the French restaurant was disappointing. It was also extremely cold inside, possibly due to issues with the air conditioning. There was also an incident where part of the buffet ceiling collapsed, resulting in the restaurant being closed for dinner for three evenings. It would have been helpful if management had clearly communicated alternative dining options to guests, as many people were left scrambling for information. The lack of communication was frustrating. Overall, this resort has the potential to truly be a 5-star destination. With better maintenance, updated finishes, improved management, and stronger staff training, it could provide a much better guest experience. Until those improvements are made, however, I would personally rate this resort closer to a 3-star experience. Irma

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