Sheraton Kagoshima

“Kagoshima Sheraton Great Stay in Kagoshima!”

Lovely club room with spectacular view of the Sakurajima Volcano! Room had great storage, amazing shower, and very clean. Loved the comfortable Japanese PJs provided. Only hiccup was the arrival pick up at the Kagoshima Airport which the hotel addressed. Food was good but pretty repetitive. Concier… Mehr

Lovely club room with spectacular view of the Sakurajima Volcano! Room had great storage, amazing shower, and very clean. Loved the comfortable Japanese PJs provided. Only hiccup was the arrival pick up at the Kagoshima Airport which the hotel addressed. Food was good but pretty repetitive. Concierge staff was outstanding. Very helpful with suggestions for shopping and restaurants.

Weniger

“Nice hotel. We'd come back.”

A very nice hotel. Service was excellent. Our suite was spacious and clean, with beautiful view of the Sakurajima. We love the automatic curtains, which came down when we left the room to keep the room cool, and automatically came up when we re-entered the room. The Toto Neorest toilets were excell… Mehr

A very nice hotel. Service was excellent. Our suite was spacious and clean, with beautiful view of the Sakurajima. We love the automatic curtains, which came down when we left the room to keep the room cool, and automatically came up when we re-entered the room. The Toto Neorest toilets were excellent, although they kept the seats cool to conserve energy. But a call to the front desk and they turned the seat temperature right up. The onsen is very nice, calm and relaxing. The Daily Social restaurant was excellent. The only complain we had was that they don't have a lot of fruit for the evening services in the lounge.

Weniger

“Not worth to book Club room.”

We booked a club twin room. Wanted to upgrade prior to arrival but hotel was fully booked out. Room has lovely view but a small standard room and the blinds black out was broken, we've to improvised and used cable tie. Is the first 5 star hotel after staying here in Japan for 17 days that they do n… Mehr

We booked a club twin room. Wanted to upgrade prior to arrival but hotel was fully booked out. Room has lovely view but a small standard room and the blinds black out was broken, we've to improvised and used cable tie. Is the first 5 star hotel after staying here in Japan for 17 days that they do not provide bathrobe. Also the first one that doesn't have a coffee machine in the room. Gym is 24hrs, have good dumbbells but limited machines. No swimming pool but a nice touch it has an onsen which is nicely layout. Club floor is a hit and miss. Happy hour 430-7pm served mainly fried food. Alcohol selection the white wine is drinkable but sparkling wine is not great. Breakfast can only be on the club floor else we’ve to pay 4,000 Yen per pax in the main dining area. Breakfast at 8:30am is a complete zoo. They are under-staffed despite the hotel knows is fully booked out. No cups, have to use paper cups for coffee or tea. Several empty tables not cleared we’ve to clear for them. Breakfast at club floor has eggs made to order but it seems this is only open on Sunday. I didn’t see it on Saturday. Location wise is not great. You need to walk ~ 1.7km to the main interesting area. However it has a rather big supermarket just beside the hotel. Staff are all very smiley and helpful despite the chaos. If I come back to Kagoshima, I’ll stay at the main shopping area.

Weniger

“Beautiful hotel with some big issues”

Pros: - beautiful new hotel with amazing views of the volcano - good onsen facilities (hot and cold baths, communal area has a foot bath) - the Flying Hog dinner course (Flame) was INCREDIBLE, better than 3 Michelin Star restaurants I have been to. Such a fantastic restaurant with a talented chef!… Mehr

Pros: - beautiful new hotel with amazing views of the volcano - good onsen facilities (hot and cold baths, communal area has a foot bath) - the Flying Hog dinner course (Flame) was INCREDIBLE, better than 3 Michelin Star restaurants I have been to. Such a fantastic restaurant with a talented chef! Problems: - The hotel location is very bad. It is basically not worth it to stay here just for the terrible location. It requires a taxi drive either to the shinkansen station or the main downtown area. Meanwhile the downtown area has plenty of cheap quality hotels. As much as this is a nice modern hotel, it's not worth it for the awful location if you want to see the town. - DO NOT BOOK THE CLUB ROOM ON WEEKDAYS - they don't tell you, but the Club Lounge only serves breakfast on the weekends. So you pay extra for the Club level room to avoid the breakfast buffet fiasco on the ground floor, and then you still have to eat at the ground floor breakfast buffet which is super crowded and have to wait for a table. - The rooms do not have bathtubs. That is super weird and rare in Japan. Even like $40 a night business hotels have personal bathtubs in each room. Feel like Sheraton western private equity executives who don't understand Japan making decisions. - You don't get a yukata in your room to wear to the onsen. Again this is very common even at very cheap Japan hotels. Stupid. - They train the staff to tell you this dumb speech at check-in about how you can't wear your slippers around the hotel or something. Ok then, give us proper slippers of some kind. Our cheaper hotel in Kyoto did that.

Weniger