Hilton Yokohama

“Hervorragende Überraschung was Service & Details betrifft”

Schon beim Betreten der Lobby spürt man die stilvolle Eleganz und die Liebe zum Detail. Der Service ist hervorragend – das Personal ist äußerst zuvorkommend, freundlich und immer bemüht, den Aufenthalt so angenehm wie möglich zu gestalten. Auch die Lage ist perfekt: Egal ob für Sightseeing oder S… Mehr

Schon beim Betreten der Lobby spürt man die stilvolle Eleganz und die Liebe zum Detail. Der Service ist hervorragend – das Personal ist äußerst zuvorkommend, freundlich und immer bemüht, den Aufenthalt so angenehm wie möglich zu gestalten. Auch die Lage ist perfekt: Egal ob für Sightseeing oder Shopping – alles ist bequem erreichbar. Die Zimmer sind modern, geschmackvoll eingerichtet und bieten höchsten Komfort. Auch bei den kleinen amenities wird an wirklich alles gedacht und übertrifft die normalen „Zahnbürste, Cotton Pads & razor“. Das Hotel ist eine absolute Empfehlung für alle, die Luxus und Gastfreundschaft auf höchstem Niveau genießen möchten, zu „kleinem“ Preis! Wir kommen definitiv wieder falls wir in Japan sind!

Weniger

“Fantastic modern hotel with great services.”

Great modern hotel with amazing rooms and facilities. Breakfast is excellent and reception and club hosts like Ale Kushum are fantastic. Highly recommended hotel.

“An Interesting Approach at a Hilton Property”

The stay was fine. It felt like a fairly typical Hilton experience. The view was spectacular. The upgrade process was somewhat curious. I was informed that an upgrade had been arranged. In practice it meant a room a few floors higher. I was also told that if I planned to check out early the follow… Mehr

The stay was fine. It felt like a fairly typical Hilton experience. The view was spectacular. The upgrade process was somewhat curious. I was informed that an upgrade had been arranged. In practice it meant a room a few floors higher. I was also told that if I planned to check out early the following day a higher floor upgrade might be possible at that time. The staff explained this quite carefully and I appreciate the effort. At the same time the explanation felt slightly more elaborate than the upgrade itself. The hotel is comfortable enough. I simply expected a somewhat smoother experience. As a Diamond member I generally expect upgrades to be handled more straightforwardly when availability exists. I understand that practices in Japan may be more conservative in this regard.

Weniger

“Modern Hotel with Room for Better Service Efficiency”

The hotel is modern, clean, and well-equipped, with comfortable rooms and contemporary amenities. It is located about a 15-minute walk, or a 10-minute ride, from Yokohama Station. However, to meet the expectations of an international luxury hotel, the property would benefit from having more English… Mehr

The hotel is modern, clean, and well-equipped, with comfortable rooms and contemporary amenities. It is located about a 15-minute walk, or a 10-minute ride, from Yokohama Station. However, to meet the expectations of an international luxury hotel, the property would benefit from having more English-speaking staff at the front desk and in the breakfast restaurant. Communication challenges can affect the overall guest experience. Additionally, the guest registration process could be improved, as a more efficient system would make check-in and check-out smoother and more productive for guests. Overall, it is a pleasant stay with room for refinement in service efficiency and language support.

Weniger