Kyukaruizawa Kikyo, Curio Collection By Hilton

“5 Star Accommodation and Service”

Celebrating our 28th Wedding Anniversary and Kyukaruizawa Kikyo, the Curio Collection by Hilton made it a memorable occasion. From the special gift and room upgrade as a Diamond member, the cleanliness of the room and the facilities, amazing food, and to top all, the attentiveness of ALL employees … Mehr

Celebrating our 28th Wedding Anniversary and Kyukaruizawa Kikyo, the Curio Collection by Hilton made it a memorable occasion. From the special gift and room upgrade as a Diamond member, the cleanliness of the room and the facilities, amazing food, and to top all, the attentiveness of ALL employees to all customers. The moment, we drove up to the entrance, we were assisted in every way to make our check-in easy. We arrived late but we were able to go to the executive lounge at the last minute. Although not properly dressed, as we came from hiking, we still got the same exceptional service from the servers. There was a time when we had to leave early for a hiking trip and could not make it for breakfast, they were able to provide us with fruits and nuts for our trip. I was also having a hard time looking for a place to have my hair done since I could not speak Japanese to make the reservation. Hiromi, one of the employees, helped me look for a place to accommodate me and she helped me with the reservations. The servers in the dining area are all very attentive and are always happy to serve. The strength of the hotel is not only its facilities and location but also its people. We have never felt so much at home. Having traveled all over the world, this hotel made a huge difference in showing its customers what quality is all about. We look forward to going back again. Thank you Kyukaruizawa Kikyo, Curio Collection by Hilton.

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“Spectacular Experience”

We had a very pleasant stay, everyone from the door man to front desk to housekeeping to à table restaurant staff were quite attentive and courteous. Room facilities were up to date and comfy. The hotel location is convenient and close to most of the attractions. The food in the hotel was so tasty … Mehr

We had a very pleasant stay, everyone from the door man to front desk to housekeeping to à table restaurant staff were quite attentive and courteous. Room facilities were up to date and comfy. The hotel location is convenient and close to most of the attractions. The food in the hotel was so tasty and delicious. Many thanks to Ms. Koizumi from à table restaurant for her genuine care and sincere attention.

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“Mix-up with our reservation led to a very pleasant stay”

We stayed at this hotel recently and really appreciated the stay. The stay actually started off bumpy with some misunderstanding of our reservation that had us cramped into a small room with no possibility of adding a roll-away. The young woman who checked us in said there was nothing she could do,… Mehr

We stayed at this hotel recently and really appreciated the stay. The stay actually started off bumpy with some misunderstanding of our reservation that had us cramped into a small room with no possibility of adding a roll-away. The young woman who checked us in said there was nothing she could do, so we took her for her word and proceeded to our room. When we got to our room, we realized that we would end up with a disastrous stay contrary to what we were expecting--a wonderful and serene one--as the room was way too small. When the bell person (Rajesh) brought our luggage, we informed him, that the room would not work for our family of four. Though it was not his responsibility per se, Rajesh immediately went to work to seek out any other options we could have to accompany us and, long story short, he helped us stay in a bigger room that was more appropriate--though considered a downgrade. The fact that a bell person would go out of his realm of responsibility to meet our needs was truly appreciated allowing us all to fully enjoy our stay. We ended up having dinner and breakfast at the hotel restaurant and fully appreciated the friendliness and service of the restaurant staff as well as the healthy, delicious, and local foods that were served. There is no doubt we would return to stay there again thanks to Rajesh and his excellent customer service!

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