The Josie Hotel, Autograph Collection

“Wonderful ski valet, comfy room, terrible restaurant! Staff was very friendly and accommodating.”

We stayed at the Josie earlier this month for a ski week at Red Mountain, BC. The hotel is beautiful and the rooms are comfortable. I had a great view of the mountain and the ski in/ski out experience was great. One of the very best things about the stay was the ski valet service. We dropped off ou… Mehr

We stayed at the Josie earlier this month for a ski week at Red Mountain, BC. The hotel is beautiful and the rooms are comfortable. I had a great view of the mountain and the ski in/ski out experience was great. One of the very best things about the stay was the ski valet service. We dropped off our skis when we checked in and they took care of them after that, moving them outside for our use each morning. They also held our ski boots overnight and our regular boots/shoes while we were skiing. They were friendly and very professional. Kudos for the ski valet!! I'm giving fewer stars than 5 due to some other issues. Not super important but annoying was that the room was too dark. There were lamps around the edges but no overhead light and when it was dark out it was hard to find things in the suitcases and drawers. One other issue was the sauna. It started out nice and hot at 95 degrees but after about 1/2 hour it was down to 65. Major bummer. And they don't have a hot tub, which would be very nice for soaking in during a weeklong ski vacation. One last review is for the on-site restaurant, the Velvet. I have to say it was the worst restaurant I've been to. I was not feeling well for a couple days and ordered the chicken soup via room service. The soup was awful. It tasted like a can of overcooked chunky soup with brown gravy. Yuck! I couldn't eat it even though I hadn't eaten all day. The next night I had a caesar salad in the restaurant and that was also awful. It was like watered down dressing with no flavor, hardly any parmesan and overcooked, hard croutons. They really need to get a better chef since there are not many food options available nearby for apres ski/dinner without taking a shuttle into town. The daily breakfast included with the room, also at the Velvet, was just ok. I liked the egg frittata and the pumpkin bread but they only had each of them one time during the week. The daily bacon was not crisp, the sausage was terrible, the scrambled eggs were dry, and they had dry, tasteless pastries every day. They did have fresh fruit, which was nice, but I wish there was more variety, and more berries, and not as much tasteless canteloupe and melon. I want to add that I am not a foodie. I am NOT picky, so the restaurant had to be really bad for me to have this reaction. I heard they've gone through many chefs, so something needs to be done on that front.

Weniger

“Overall ok, but room for easy imporovements if you're truly a lxury hotel”

Overall average experience, but with a negative overall impression. Front desk should be able to offer free parking when situations warrant, and have coffee available later than 7am. Have stayed there several times in the past, am a Marriott Bonvoy member. Suggestion1: When occupancy is low, genera… Mehr

Overall average experience, but with a negative overall impression. Front desk should be able to offer free parking when situations warrant, and have coffee available later than 7am. Have stayed there several times in the past, am a Marriott Bonvoy member. Suggestion1: When occupancy is low, generate goodwill with guests when snow is predicted and the garage is nearly empty. Suggestion 2: Have coffee available later than 7am. I understand you need to be profitable, but cutting these types of amenities at a luxury hotel is bad form. How much does it cost to offer complimentary parking in bad weather conditions and to have coffee available until mid morning?

Weniger

“If you stayed in Autograph Hotel... you will be disappointed with this one.”

We stayed at this Autograph Collection hotel for three nights, and unfortunately, it fell far short of the standards we’ve come to expect from other Autograph properties in North America and Europe. This is neither a boutique hotel nor a true luxury property. It lacks the individuality and characte… Mehr

We stayed at this Autograph Collection hotel for three nights, and unfortunately, it fell far short of the standards we’ve come to expect from other Autograph properties in North America and Europe. This is neither a boutique hotel nor a true luxury property. It lacks the individuality and character that typically distinguish Autograph Collection hotels, instead feeling like a generic large ski-resort operation. The hotel is owned by an American company based in Texas and was only recently added to the Autograph/Marriott portfolio. Prior to that, it functioned simply as a ski-resort hotel — and, in truth, that’s still exactly how it feels. The on-site restaurant, Velvet, was disappointing for both breakfast and dinner, and we would not recommend dining there. On a positive note, the rooms were clean and the staff provided adequate service, though nothing beyond functional.

Weniger