Perhentian Marriott Resort & Spa

“A restful, tropical island paradise retreat”

My family and I recently stayed at the Perhenthian Marriott Resort. We had a wonderful time and I couldn’t recommend this resort enough to anyone that is looking for a restful, tropical, paradise retreat. Getting to and from the island was very easy with the resort organising all internal transfers… Mehr

My family and I recently stayed at the Perhenthian Marriott Resort. We had a wonderful time and I couldn’t recommend this resort enough to anyone that is looking for a restful, tropical, paradise retreat. Getting to and from the island was very easy with the resort organising all internal transfers. Our stay was more than comfortable at the pool villa, optimised by our personal assistant Zafirah. Zafirah helped us book activities and ensured we fulfilled our stay. There was more than enough to do at the resort but we also explored the additional beaches and islands accessible from Long Beach. We participated in yoga, gym, running, snorkelling, kayaking and the sunrise trek. The food was some of the best we have experienced from a resort, so much choice both authentic Malay and western cuisine. We highly recommend staying here if you are looking for a tropical escape.

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“Good but needs improvement”

The stay at this hotel could have been better. Our arrival was met with a rather poor reception by the front desk team. In practice, they didn’t provide us with any useful information, and we had to figure out the resort on our own. The complex has two beaches, but access to both is not easy: one… Mehr

The stay at this hotel could have been better. Our arrival was met with a rather poor reception by the front desk team. In practice, they didn’t provide us with any useful information, and we had to figure out the resort on our own. The complex has two beaches, but access to both is not easy: one requires going down more than 100 steps, and the other more than 200. At the first beach, there is no hotel support at all. At the second — Romantic Beach — there are very few sunbeds, which means you risk not having a place to settle after all the effort. After the initial negative impression, we decided we couldn’t waste our vacation. We tried the restaurants and bars, and those were good experiences. Prices are high, but the quality is good. The staff there are friendly and competent. Finally, we returned to reception for checkout and had another bad experience. We were told they do not accept cash, only cards. We had carefully managed our expenses and, since this was our last stop in the country, we had kept a good amount of cash to settle the bill. By not allowing us to use it, we were left with a significant amount of cash we could no longer spend. When we raised this with the receptionist, she responded in a confrontational manner, saying it was a recent policy and that we simply had to adapt. Once again, not a very elegant way to address customers. In summary: excellent infrastructure, good service at the restaurants and from the buggy drivers, but very poor support from the reception. The beach access issue should be reviewed, as it is not acceptable and was not clearly communicated. Why not have an elevator system like many hotels around the world? Final note: access to Long Beach should also be improved. It is very difficult to leave the resort, which limits the experience of properly exploring the island.

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