City Express Plus Tijuana

“Good stay, nice staff!”

I was looking for a hotel near the Plaza Toreo when I noticed this hotel right next to it. The location was perfect for my needs to be in a place close to that plaza. Once I checked the website, I realized it had lots of amenities and that the place seemed remodeled and clean. At this hotel, we ha… Mehr

I was looking for a hotel near the Plaza Toreo when I noticed this hotel right next to it. The location was perfect for my needs to be in a place close to that plaza. Once I checked the website, I realized it had lots of amenities and that the place seemed remodeled and clean. At this hotel, we had a much better experience than at the previous hotel in Tijuana. I didn’t have a reservation, but I did check prices online before arriving. Once I arrived, I went to the front desk (Ernesto was very kind and friendly to direct us to the lobby since I thought his desk was the reception to check in LOL) to ask about prices and make a reservation, and a very nice girl named Luciana was very professional, friendly and she gave me exactly the same price I saw online (nothing tricky like the previous hotel trying to give me the rate in USD instead of pesos). The hotel has a very nice decor, it's very clean and the rooms are well maintained, a few of things to mention as feedback. Bigger night stands with more space will be better, hooks to hang towels, elevators are too small, rooms don't have mini fridge. We had dinner one day, our server was Alondra, she also provided a great service, food was good, we did enjoy it! We only had breakfast one morning, they had good selection of breakfast items to be a breakfast included with the rate. You can hear the traffic noise at night a little bit, nothing too crazy. Every staff member we encountered on the hallways was courteous and they will greet us. We had a good experience, we would stay here again.

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“Valente the Rockstar at Marriott City Express Plus Tijuana”

Dear Executive Offices, I want to give a huge shout-out to Valente at the front desk of Marriott City Express Plus Tijuana. I’ve stayed at this hotel more than 33 times, and every visit reminds me why I keep coming back it feels like home. Valente was absolutely phenomenal. With a line of over 30… Mehr

Dear Executive Offices, I want to give a huge shout-out to Valente at the front desk of Marriott City Express Plus Tijuana. I’ve stayed at this hotel more than 33 times, and every visit reminds me why I keep coming back it feels like home. Valente was absolutely phenomenal. With a line of over 30 people waiting to check in the weekend of Labor Day he was the only one at the counter, yet he handled it all with patience, professionalism, and a genuine smile. Not only was he checking in guests, but he was also answering phones, helping with questions, grabbing luggage and blankets, and assisting Americans despite language barriers. He moved nonstop, making sure everyone was cared for, and never once looked frustrated or overwhelmed. Every time I arrive, the staff makes sure I have what I need an English-speaking TV channel, an extra blanket, and quick help through WhatsApp whenever I reach out. From the security team in the parking lot, to the shuttle drivers, to engineering, to the front desk everyone here truly understands what customer service means. My Spanish isn’t great, but your team’s English always bridges the gap. Thank you for consistently making me feel at home. Valente, in particular, is a rockstar employee and a shining example of service excellence. Marriott City Express Plus Tijuana is lucky to have him. Sincerely, Miss Allen

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“Good Stay”

In TJ for one night. I give it a good for what it is, its purpose. This is not a vacation hotel, it's a convenience hotel. Do your homework, know what you are getting. i.e. no pool. Overall value was fine. Staff was friendly and helpful. Property and room were nice, clean and fairly well appointed… Mehr

In TJ for one night. I give it a good for what it is, its purpose. This is not a vacation hotel, it's a convenience hotel. Do your homework, know what you are getting. i.e. no pool. Overall value was fine. Staff was friendly and helpful. Property and room were nice, clean and fairly well appointed. Free continental breakfast was fair enough. If you get an upper floor street side room, the views are expansive. Not sure how busy they were, this was a Friday check in and check in was a firm 3pm. Really appreciated the 1pm checkout. Only negative I found was the street level lobby (as opposed to the 1st floor check in area) was much too heavily scented. Apologies to Luz (I think). I usually like to leave something in the room for the house keeping staff. but due to an unexpected circumstance I had no cash at checkout. If I find myself in the area anytime in the near future, I'll try and make good on that.

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