Selina San Miguel De Allende

“Luxurious hotel”

Janet was very helpful, great hotel with an amazing rooftop and an amazing location, truly wonderful and one of a kind experience. Would definitely go again and repeat this trip. I loved it and the customer service from Janet was phenomenal

“Family dinner”

Outstanding food, service was able to accommodate our big group including children. One of our favorite aposta we had dinner. The risotto and barbacoa were our favorite dishes, the view is stunning and would love to come back again with our group.

“Loved the Rooftop, Not the Check-In”

⭐ 3/5 – Excellent Location, Amazing Rooftop Restaurant, but Inconsistent Service My friend and I stayed at Selina San Miguel de Allende from Sept 5–8 for my birthday. While the location and rooftop restaurant were definite highlights, the check-in experience and room maintenance left a lot to be d… Mehr

⭐ 3/5 – Excellent Location, Amazing Rooftop Restaurant, but Inconsistent Service My friend and I stayed at Selina San Miguel de Allende from Sept 5–8 for my birthday. While the location and rooftop restaurant were definite highlights, the check-in experience and room maintenance left a lot to be desired. 🗺️ Arrival & First Impressions The hotel is located right in the heart of the city, which is perfect for exploring. That said, it’s not accessible by car, so we had to park a bit away and walk with our luggage — not a huge deal for us, but clear communication and better service could’ve really helped. We tried calling Selina multiple times for help, but no one answered. Ironically, staff from a different hotel (where we parked by mistake) were incredibly kind — even calling Selina on our behalf. The Selina staff member who answered was unhelpful and abrupt, and didn’t provide any clear instructions. No effort was made to contact us back or offer support, even though we had an active reservation. 🛏️ Room Experience Our original room had no windows and felt like a dungeon — nothing like the photos we saw while booking. After seeing how friendly and welcoming other hotels nearby were (even offering to show us their rooms with no obligation), we returned to Selina feeling disappointed. Luckily, when we came back that evening, a different front desk staff member was working. She was polite, professional, and clearly cared. After checking availability with her manager, she upgraded us to a better room right away — no delay, no hassle. Only after showing us the room did I mention it was my birthday, and she genuinely seemed happy to have helped make the experience better. Her attitude and effort made a big difference. 🧼 Cleanliness & Maintenance • Conditioner pump was broken • Shampoo was thin and watery • Toilet wasn’t cleaned properly during the entire stay • Water dispenser in the hallway was empty for two full days • A used Q-tip sat on the ground by it and was never removed • Bed and pillows were extremely firm and uncomfortable That said, housekeeping did tidy our room daily and left us two sealed water bottles each day. It would’ve been nicer if they were chilled in the fridge. 🍽️ Rooftop Restaurant – Best Part of the Stay The restaurant on the rooftop of Selina was phenomenal — delicious food, great cocktails, beautiful views, and excellent service. The difference in professionalism and warmth between the restaurant staff and the front desk was night and day. The restaurant team really made my birthday dinner special and left us with a great final impression. ⸻ Would I stay again? Maybe — the location is unbeatable and the rooftop is amazing, but the front desk service is hit or miss, and the rooms need better attention to detail. If Selina invested more into hospitality and consistency, this could easily be a 4 or 5-star stay.

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