Hotel Indigo Alishan By Ihg

“Excellence everywhere!”

I cannot say enough good things about this hotel- location, staff, service, food, activities ( shuttle to Alishan rec area) and the rooftop with pool and bar. The staff are excellent and knowledgeable!!! The restaurant buffets are high quality with a coffee happy hour here and one at the rooftop ba… Mehr

I cannot say enough good things about this hotel- location, staff, service, food, activities ( shuttle to Alishan rec area) and the rooftop with pool and bar. The staff are excellent and knowledgeable!!! The restaurant buffets are high quality with a coffee happy hour here and one at the rooftop bar. The rooms are well appointed and spacious- thank you house keeping!

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“One of the Most Incredible Hotels”

Hotel Indigo Alishan was easily one of the best hotels we have ever stayed at. As Diamond Ambassador members who have experienced many Intercontinental and Kimpton properties around the world, we can confidently say that this hotel exceeds some of the very best we’ve visited. The staff made an incr… Mehr

Hotel Indigo Alishan was easily one of the best hotels we have ever stayed at. As Diamond Ambassador members who have experienced many Intercontinental and Kimpton properties around the world, we can confidently say that this hotel exceeds some of the very best we’ve visited. The staff made an incredible first impression from the moment we arrived. They already knew who we were at check-in and took the time to explain all of the activities, experiences, and sunrise schedules for the rooftop. Our room was incredible. It had special touches like a Polaroid camera with complimentary film and locally sourced high-mountain Alishan tea. The overall quality of the room was incredibly new and welcoming. The hotel amenities were also exceptional. The rooftop hot tub was huge and stunning. The highlight of our trip was watching the breathtaking sunrise while enjoying the free hot cocoa the hotel provided on the rooftop. Overall, Hotel Indigo Alishan was an extraordinary experience and ranks among the most impressive hotels we’ve stayed at worldwide. It is absolutely comparable to top-tier Kimptons and InterContinentals, and I would highly recommend it to anyone visiting the region.

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“Beautiful and modern hotel while exploring Alishan”

We had a great experience during our two-night stay with several family members. Our room was lovely and spacious with a small but charming balcony. The bathroom was large and really sleek and modern. Everything was immaculately clean. Housekeeping did an excellent job. The breakfast offered numero… Mehr

We had a great experience during our two-night stay with several family members. Our room was lovely and spacious with a small but charming balcony. The bathroom was large and really sleek and modern. Everything was immaculately clean. Housekeeping did an excellent job. The breakfast offered numerous choices, and we enjoyed it both mornings. The rooftop was a great gathering place. In the early morning, we went up to watch the sunrise and joined many other guests who were doing the same thing. The pool and hot tub are on the rooftop and were quite inviting. There’s also a bar area with heat lamps and a fire pit. The rooftop was a stunning place to take photos regardless of the time of day. We had rented a car and found it easy to park and re-enter the underground garage as needed.

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“A 5-star Hotel with 3-star Service”

We had an overall disappointing experience. While we were impressed with the design and cleanliness of the property, there were so many issues throughout our 2-night stay. 1. Lack of awareness and sensitivity to customer with food allergies. My daughter has severe food allergy with tree nuts and p… Mehr

We had an overall disappointing experience. While we were impressed with the design and cleanliness of the property, there were so many issues throughout our 2-night stay. 1. Lack of awareness and sensitivity to customer with food allergies. My daughter has severe food allergy with tree nuts and peanut. We chose to upgrade her dinner selection to t-bone and clearly communicated to the wait staff multiple times with the food allergy and to not include the side sauce. The food came out with the side sauce!! When we expressed our concern, staff removed the sauce container but never apologized for the oversight. 2. Check-in & check-out process: Inefficient due to lack of clear queue line. For example, when we checked out today, initially there was only one staff behind the counter (at 11a) while at least four groups of guests waiting to be checked out. 3. The Nespresso machine at our room isn’t working. When I spoke to the front desk staff on the day of departure, he offered “helpful suggestion” that next time I can let them know earlier. 🙄 4. IHG Alishan’s front entrance is grand BUT there is no option for power-assisted door. It is not friendly to handicapped guests and guests with luggages. Although hotel has staff pushing the heavy doors for guests, the service level wasn’t consistent. IHG Alishan prides itself being a luxury hotel. It is a luxury hotel with poor CP value. So disappointed!

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