Holiday Inn Express & Suites Asheville Downtown, An Ihg Hotel

“Lovely Staff!”

I was traveling to Asheville to visit family and stayed here for a few nights. I was checked in early by Layla who helped guide me and my family to good places to eat that they didn't even know about! She was so kind and saw her again at check out. I had some concerns about my cost for the room but… Mehr

I was traveling to Asheville to visit family and stayed here for a few nights. I was checked in early by Layla who helped guide me and my family to good places to eat that they didn't even know about! She was so kind and saw her again at check out. I had some concerns about my cost for the room but she explained everything so well and helped me feel reassured about it all. Housekeeping were wonderful as well, always keeping everything so clean! This will be my go to place!

Weniger

“Layla is a ROCKSTAR!!!”

I honestly can't say enough good things about this Holiday Inn. From the moment we arrived until the time we checked out, our entire experience exceeded every expectation we had. For a weekend stay at the price we paid, I expected a nice, comfortable hotel-but what we received was so much more. Th… Mehr

I honestly can't say enough good things about this Holiday Inn. From the moment we arrived until the time we checked out, our entire experience exceeded every expectation we had. For a weekend stay at the price we paid, I expected a nice, comfortable hotel-but what we received was so much more. The hotel itself is beautiful, spacious, and exceptionally well maintained. Even though it's a large property with so many guests coming and going, I was amazed that they remembered my family. That level of genuine hospitality is rare, and it immediately made us feel welcome. The biggest reason our stay was so memorable, though, was Layla. She is everything that anyone working in customer service should strive to be. She was attentive, warm, personable, and truly invested in making sure we had a great experience. She checked in with us the following day to make sure everything was going well, something that may seem small but made a huge impression because it showed she genuinely cared. What stood out even more was how wonderful she was with our kids. She answered all of their questions with patience and kindness-when they had to work up the courage to ask them-and helped us discover fun things to do around Asheville that our whole family enjoyed. She treated us like people instead of just another room number, and that's something you simply don't forget. Management should absolutely recognize Layla for the incredible job she does. Employees like her are the reason guests become repeat customers. She made what was supposed to be just a simple weekend getaway feel special, personal, and memorable. Naomi also deserves recognition. Whoever scheduled Layla and Naomi together knew exactly what they were doing. They make an incredible team-professional, friendly, knowledgeable, and genuinely committed to making guests feel taken care of. They worked seamlessly together and created an atmosphere where you never had to worry about a thing. We'll absolutely be returning to this Holiday Inn because of the experience they created for our family. If Layla and Naomi are any indication of how this property is managed, then I have complete confidence that they'll always do everything they can to make your stay exceptional and resolve any issues should they ever arise. If you're considering staying here, don't hesitate. You can expect a beautiful hotel, outstanding hospitality, and a truly worry-free stay. Thank you, Layla and Naomi, for making our family feel so welcome. You turned an ordinary weekend into one we'll remember for a long time.

Weniger

“Amazing hotel”

We recently stayed at the hotel and it was an amazing stay. And Layla at the front desk gave us an amazing service, making our stay even better. I can not recommend this hotel enough!

“Great Service”

Alan is a rock star! Great hotel!