Crowne Plaza North Augusta By Ihg

“Not Enough Superlatives in the World”

I have stayed at this hotel countless times, and it always exceeds my expectations in terms of cleanliness, customer service, and every other metric. However, the experience that my husband and I had earlier this week was beyond superb. Our schedules have been quite busy, so we decided to go to Nor… Mehr

I have stayed at this hotel countless times, and it always exceeds my expectations in terms of cleanliness, customer service, and every other metric. However, the experience that my husband and I had earlier this week was beyond superb. Our schedules have been quite busy, so we decided to go to North Augusta for a quick jaunt. We did not have reservations and requested an early check-in. Before leaving to walk along the riverside and visit our favorite haunts in Hammonds Ferry, we were told that they would notify us as soon as a room was available. We walked down to the pavilion where we had gotten married, reminiscing about how, over the years, we had literally fallen in love just exploring the natural beauty, culinary offerings, and quiet and electric moments both inside and within the vicinity of the hotel. When we returned, the staff at the front desk demonstrated their trademark professionalism and warmth. When a young lady asked if we had stayed there previously, we indicated that we stayed there quite frequently but hadn't been there within the past six months. We explained that the hotel had played a central role in our courtship, with me residing in Atlanta and my husband being based in Sumter. The gentleman at the desk smiled, saying, "We are your half-way point." Later, my husband and I were relaxing in our room when there was a knock at the door. An employee presented him with a beautiful gift basket with a card that read, "WELCOME BACK TO THE CROWNE, THE PLACE WHERE LOVE MEETS." Just as we have been impressed with everything we have experienced during our countless stays, we were very touched by this thoughtful gesture. The hotel and its staff are top-notch. Everyone I know who has stayed there concurs.

Weniger

“Great experience!!”

I had a recent experience of needing to get rooms changed out after purchasing with a 3rd party online who wouldn’t let me cancel with refund or change rooms. I went in to the Crowne Plaza and Ansley D helped me. She was phenomenal and was able to call the 3rd party company, get my refund for the c… Mehr

I had a recent experience of needing to get rooms changed out after purchasing with a 3rd party online who wouldn’t let me cancel with refund or change rooms. I went in to the Crowne Plaza and Ansley D helped me. She was phenomenal and was able to call the 3rd party company, get my refund for the cancellation and get me booked with the room I needed. She was so nice and helpful! I’m so thankful for her and this fantastic experience.

Weniger

“Excellent customer service from Crystal at the front desk!”

The whole experience was so positive because of Crystal at the front desk! She went above and beyond to make our stay memorable. She remembered our names and helped us during our son's wedding and always with a smile. She shows she cares and made our stay at the hotel very pleasant.