DoubleTree by Hilton Hot Springs

“Luxury hotel at a very fair price.”

I travel the world and have stayed at many wonderful hotels. This place was great on so many levels. Antonio at the front desk went out of his way several times to help me 1. Find the laundry room (he literally took me in the elevator and walked me there) 2. Came out to the fire pit because I cou... Mehr

I travel the world and have stayed at many wonderful hotels. This place was great on so many levels. Antonio at the front desk went out of his way several times to help me 1. Find the laundry room (he literally took me in the elevator and walked me there) 2. Came out to the fire pit because I could not figure out how to use it. He also helped me extend my stay as I was having such a wonderful time. RJ from the front desk was also wonderful and kind. I had not realized when I got to the hotel that my face was covered in dirt and he did not bat an eye or make me feel bad for my appearance. When I got to my room and saw my face I laughed so hard. Every employee was so kind and hard working. The person who cleaned our room did an exceptional job even leaving us an extra blanket the day the temperature dropped. This hotel is perfect if you choose to mine for quartz. It is within an hour away from 5 different mines all in different directions. I got the room with the patio because I liked having the little out door area. The BBQ area was insanely nice. Big clean BBQ with all flames working perfectly! I would drive to the Walmart that Is 5 minutes away and buy lamb and steak and veggies. This really helps keep the cost of travel down. The rocking chairs overlooking the lake was nice too. They have a free laundry machine. This I love as I like to clean my clothes often. Their free coffee was delicious. I would wake up early and get a coffee and play Duolingo in their gorgeous lounge area. It felt more like a Kimpton Hotel. I can’t wait to come back.

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“Great hotel in Hot Springs overlooking Lake Hamilton”

Excellent well kept property. Friendly and courteous staff. Rooms were very clean and maid service was exceptional. Thermostats worked to perfection, and noise from hallway was almost nonexistent. All furniture was new and had no signs of wear. Bedding and sheets were comfortable. Towels and was... Mehr

Excellent well kept property. Friendly and courteous staff. Rooms were very clean and maid service was exceptional. Thermostats worked to perfection, and noise from hallway was almost nonexistent. All furniture was new and had no signs of wear. Bedding and sheets were comfortable. Towels and wash cloths were new and had no stains as some do it other hotels.

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“Schlechter als erwartet, leider enttäuschend”

Zimmer und Hotel komfortabel, Housekeeping stark verbesserungsfähig. Z.B. wurde weder Toilettenpapier noch Kleeney nachgefüllt, das ist ein No Go. Man musste an der Rezeption nachfragen, nach 15 Min. nochmals erinnert. Das ist ein schlechter Standard. Die Betten waren für uns viel zu weich. Die S... Mehr

Zimmer und Hotel komfortabel, Housekeeping stark verbesserungsfähig. Z.B. wurde weder Toilettenpapier noch Kleeney nachgefüllt, das ist ein No Go. Man musste an der Rezeption nachfragen, nach 15 Min. nochmals erinnert. Das ist ein schlechter Standard. Die Betten waren für uns viel zu weich. Die Sauberkeit war beim checkin ok, während des Aufenthalts wurde nicht richtig sauber gemacht. Das ist ebenso ein No Go. Das Pelotok Bike im Fitnesstraum kann auf Grund falsch angebrachter Pedale nicht genutzt werden. Wir werden nicht wiederkommen, obwohl wir dachten unsere neue Unterkunft für unsere Hot-Springs-Aufenthalte gefunden zu haben.

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“Lipstick on a rude pig.”

This hotel is like lipstick on a pig. The rooms are updated and clean, but many who work here are confused or rude. Since this property is not owned by Hilton corporate, they are super unaccommodating to most requests. I called to book MORE nights because my daughter and I were sick. As soon as... Mehr

This hotel is like lipstick on a pig. The rooms are updated and clean, but many who work here are confused or rude. Since this property is not owned by Hilton corporate, they are super unaccommodating to most requests. I called to book MORE nights because my daughter and I were sick. As soon as I called downstairs and said hello, the individual on the phone was very rude to me. I asked about booking another room so we could be separate from my husband and son to not get them sick and they kept pointing me to the website. I already had a reservation for a new room, Why couldn't they help? I've now paid another $300 and am leaving without staying the extra night I've now paid for. It made me that uncomfortable here. No carts, never an offer to help. I'm leaving.

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