Hilton Garden Inn Boulder Co

“Phenomenal”

I would like to express my appreciation of the kindness and personal touch I received from the moment I arrived at the hotel as soon as I walked through the doors from Matthew Tutle who oversees the management of your guests front desk experience. He went above and beyond beginning with me request… Mehr

I would like to express my appreciation of the kindness and personal touch I received from the moment I arrived at the hotel as soon as I walked through the doors from Matthew Tutle who oversees the management of your guests front desk experience. He went above and beyond beginning with me requesting an early check in to get to a brand new job and right after going through the death of my mother. I know he treats all your guests in the same manor but was especially meaningful to me that day. My experience during multiple visits now with his staff who I have acknowledged in a separate review, shows that he has instilled these values and level of customer service in his entire wonderful team. Just extreme gratitude and you are lucky to have him. That is while be coming back and asking for him by name.

Weniger

“Room design flaw prevents this from being 4 star”

I stayed here for 1 night on a business trip. The hotel is in a reasonable location in Boulder, not too far from the central area. The reception staff were friendly and checked me in efficiently. The wifi worked well throughout. My room was a good size and the bed was large and comfortable. There … Mehr

I stayed here for 1 night on a business trip. The hotel is in a reasonable location in Boulder, not too far from the central area. The reception staff were friendly and checked me in efficiently. The wifi worked well throughout. My room was a good size and the bed was large and comfortable. There was plenty of storage space. There was a coffee machine and a microwave, along with bottled water. The bathroom was clean and a reasonable size, there was a shower but no bath tub. Water pressure and temperature was good. There was good air conditioning, but it was quite noisy so I turned it off. The main thing that is making me give 3 rather than 4 stars is there was a terrible design flaw with the room. There was a plug socket by the coffee machine which had an inbuilt light. When the room light switches were off, this light came on automatically and it was impossible to turn off (see photo). It would have been bright enough to stop me from sleeping, I had to cover it with a pillow. I asked at reception the next morning and they said there was no way to turn that light off. The light switches for the room are not next to the door but a little way in, meaning it can be very dark on entering, which is I guess why they have this automatic light thing. I had breakfast included in my rate. The buffet breakfast was ok in terms of quality, but slim pickings in terms of choice. There was no coffee machine, an employee brought filter coffee to your table. If it wasn't included in your stay you can pay for it, but it was a bit pricey. You could also order some items a la carte. Overall my stay was ok, but the room design flaw made things difficult.

Weniger