Delta Hotels By Marriott Dallas Southlake

“Fabulous hotel, property and staff”

The staff at this property care. They really care about you and want to make you comfortable. Mr Andrew the manager reached out even before i got there maybe in response to a call or an email. He was so so receptive and genuinely was so concerned. Angie was my first point of contact when i called … Mehr

The staff at this property care. They really care about you and want to make you comfortable. Mr Andrew the manager reached out even before i got there maybe in response to a call or an email. He was so so receptive and genuinely was so concerned. Angie was my first point of contact when i called and truly went above and beyond. You know how they say first impressions but she made the first which remained all through. Chris checked me in with so much care and wanted to truly help and did. Giselle was always there to help us and checked us out with efficiency. Bianca the night front desk person always worked with a smile on her face and went above and beyond even in the middle of the night to bring me a duvet. Whether it was Marissa or Torrence they all were very kind. Brandon also helped us check out smoothly . Housekeeping needs immense praise as this hotel is immaculately clean. Brandy Housekeeping director and Angelina and Nery housekeepers. The staff were fabulous, the rooms were super comfortable. The access to the pantry is really amazing for those who need water, soda yogurt, cereal, fruits , milk coffee. Very useful and definitely a very good addition and well worth it. This hotel definitely deserves all awards and its staff and especially everyone mentioned above be rewarded. They truly have mastered customer service

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“Weekend getaway”

Very clean hotel. We stay here every time we come to Southlake. Only place we will stay. Beds are usually comfortable, but this time bed seemed to be a little too hard. We requested extra pillows which was very nice. AC works really well. Showers are amazing! At the front desk Angie upgraded us wit… Mehr

Very clean hotel. We stay here every time we come to Southlake. Only place we will stay. Beds are usually comfortable, but this time bed seemed to be a little too hard. We requested extra pillows which was very nice. AC works really well. Showers are amazing! At the front desk Angie upgraded us with pantry service and it was a nice addition. Even when coffee machine broke restaurant gave complimentary coffee service. When we requested a quiet floor/room since my hubby is disabled veteran they honored and it was so nice! Thanks for another great weekend!

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“Exceptional bar staff”

We had around 20 family members staying at the Delta hotel this weekend for a military promotion party at a nearby venue. The hotel was great, but especially the bar staff - Eric and Christine made our trip exceptionally great as we hung out both Friday and Saturday night in the bar/lobby area. T… Mehr

We had around 20 family members staying at the Delta hotel this weekend for a military promotion party at a nearby venue. The hotel was great, but especially the bar staff - Eric and Christine made our trip exceptionally great as we hung out both Friday and Saturday night in the bar/lobby area. The were overly accommodating and just great people. The trip wouldn't have been the same without their hospitality as it was a great meeting spot for everyone at the end of each night.

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“Why?”

Seems like a new place on the block but it’s our first visit to FW so would not know how new or old. We were there for a wedding and on arrival were greeted very warmly by the manager and desk staff. The two days stay was uneventful till we went to the restaurant for breakfast. Which was a strang… Mehr

Seems like a new place on the block but it’s our first visit to FW so would not know how new or old. We were there for a wedding and on arrival were greeted very warmly by the manager and desk staff. The two days stay was uneventful till we went to the restaurant for breakfast. Which was a strange very unwelcoming and disconcerting experience. Now I would like to give them the benefit of the doubt by saying that they were under staffed that morning and not on their best footing. First we waited in line for 15 minutes to be seated there were two other people ahead of us. Once seated it was over 15 minutes + for anyone to come and even acknowledge us . Other people who had come in with us were already served and had if not all at least half of their breakfast order. We were not even served with a glass of water. Nor was cutlery brought to the table. Finally a server came who was in a lot of hurry and totally distracted to get the order. I requested for a one small pot of hot water which I was told will be 5 dollars and I had no problem with that as it was a service they were going to provide. My order was Muffins, omelette and oats . After 30/35 minutes the order arrived the water for the tea was cold and the order was missing items. The food was unceremoniously dumped on the table. In the meanwhile many others breakfasters had come and gone. One couple sitting on a table next to us asked us as to why we were not being served!! I am a person of color and usually not made conscious and aware of that fact but for some reason ( may be) I was at this point .

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