The Westin Jackson

“Lahenry was amazing! Great valet and bar service!”

Lahenry was amazing! Great valet and bar service!

“Best”

Lahenry is so sweet and helpful! Always willing to assist. He even taped my sunroof for me during one of my visits due to it leaking.

“Exceptional service”

Ahmad Ali Carey and Colby gave me amazing service with taking care of me and my care. Gave me great food recommendations always with a smile. Keep up the good work

“The Staff are Amazing, Truly!”

Our organization recently hosted our annual conference in Jackson, and overall we had a wonderful experience staying at the Westin. We brought a large group, and I know that serving conference attendees comes with its own unique demands. Because of that, I want to make sure the employees who made o… Mehr

Our organization recently hosted our annual conference in Jackson, and overall we had a wonderful experience staying at the Westin. We brought a large group, and I know that serving conference attendees comes with its own unique demands. Because of that, I want to make sure the employees who made our stay exceptional receive the recognition they deserve. The hospitality shown by Aavisha, Anisha, Jaquon, Michael, Juana, Ahmed, Lahenry, Ali, Dayan, and Velma (please forgive any misspellings) was outstanding. Every interaction with them was marked by kindness, professionalism, patience, and a genuine willingness to help. Whether they were answering questions, accommodating requests, or simply greeting our attendees with a smile, they consistently made people feel welcomed and cared for. As the president of an organization hosting a multi-day event, I pay close attention to how staff interact with guests. These team members represented the hotel exceptionally well. They worked hard, remained gracious under pressure, and contributed significantly to making our conference attendees feel comfortable throughout our stay. They are exactly the kind of hospitality professionals who create loyal guests and positive memories! Thank you all truly! Unfortunately, one experience did not reflect the same standard of service. During our stay, we had an interaction with the restaurant manager, Ciera, that was disappointing. Our group was quietly working on our laptops in the restaurant when she reported to management that we were conducting a Zoom meeting and disrupting the space. That simply was not true. Rather than approaching us directly to clarify any concerns, inaccurate information was shared about our group, creating an uncomfortable situation. I was also disappointed by what I observed during a particularly busy breakfast service. I asked for a coffee refill because I noticed our server was understandably overwhelmed while Ciera was standing and talking with the bartender. Instead of stepping in to support her staff, I was told the server was busy and would get to me when she could. Shortly afterward, members of our group overheard Ciera complaining to a front desk employee about having to assist our group and clean up after us. That conversation was actually how we first realized there was an issue. As someone who leads an organization myself, I understand that large groups can be demanding and that busy service periods can be stressful. Those moments, however, are when leadership is most visible. The strongest leaders support their teams, model professionalism, and help create positive guest experiences, even during challenging shifts. In this instance, that was not what we observed. Thankfully, this experience was the exception rather than the rule. The overwhelming majority of the Westin staff demonstrated warmth, professionalism, and genuine hospitality from beginning to end. Their dedication far outweighed this isolated experience, and they deserve to be recognized for the care they showed our attendees. Thank you to everyone on the team who helped make our conference a success. We sincerely appreciate your hard work and hope the employees mentioned above receive the recognition they have earned.

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