Residence Inn By Marriott San Jose Cupertino

“Nothing special but fine”

This hotel was fine. This was one of 5 hotels we stayed at during the course of a 2 week road trip and our least favorite. It wasn't bad but there was nothing really great about it either. The staff all around was mostly pretty indifferent vs welcoming and hospitable. Entry to our room had been de… Mehr

This hotel was fine. This was one of 5 hotels we stayed at during the course of a 2 week road trip and our least favorite. It wasn't bad but there was nothing really great about it either. The staff all around was mostly pretty indifferent vs welcoming and hospitable. Entry to our room had been delayed because it had been "flagged for deep cleaning" and it would have been nice if they notified us in the Bonvoy app. Our room was clean except for something crusty on the side of one of the armchairs (I'm sure this is just easily missed by housekeeping but it was super obvious while sitting on the couch). The couch needs to be replaced or repaired; one of the cushions had broken support and was sinking into the frame. We had a 2 bedroom suite and weren't expecting one of the bedrooms to be accessible. The low bed and the wet room style bathroom weren't our preference. I am not sure if there is a non accessible configuration of the 2 bedroom suite (there are no photos on the website). The low bed was a problem because the mattress was low but the bedside lighting was really high up as well as really far away from the bed so you had to get up and out of bed just to turn on/off your bedside lights. Breakfast was not great. The pancakes were rubbery and the eggs were of the powedered variety. The grab and go egg sandwich was really bad. Your best bet is the oatmeal, hard boiled eggs or breads. There is a waffle maker too. They lock up the food area right on the dot so bear that in mind if you aren't the punctual sort. There was free laundry and free detergent- that was awesome. The common spaces were all clean and well maintained.

Weniger

“Pleasant stay overall but missing a few things”

Nice big lobby with a small restaurant connected to it. It's located in this center with lots of food options so it is quite convenient. Philz Coffee is right outside but I'd suggest ordering online in the morning to save time. Check-in process was smooth and the staff that I've encountered we… Mehr

Nice big lobby with a small restaurant connected to it. It's located in this center with lots of food options so it is quite convenient. Philz Coffee is right outside but I'd suggest ordering online in the morning to save time. Check-in process was smooth and the staff that I've encountered were all great and helpful. I had the suite with a separate bedroom. Everything looked to be in fairly new condition actually. Nicely sized with a small kitchenette. It had mostly everything needed with pots, pans, dish cleaning supplies etc. The fridge was very clean which was nice. The bedroom itself was fine as well, with bed better than a lot of other Residence Inn I've been to! Bathroom looked on the newer side as well. A few things that did irk me was that they didn't provide any water or some sort of container to make use of the water re-fill stations in the lobby. Is that a new thing now? It's definitely a first for me for a Residence Inn. Hopefully it's not the norm in the future at other locations. It also didn't come with a room safe, which was a bit surprising. Breakfast was actually also a lot better than other locations. Bigger dining room area so had no issues grabbing a table. Overall, a decent business hotel or for extended stay but lacking a few things!

Weniger