Hampton Inn By Hilton Los Angeles Airport

“Easy to Sofi hotel, near LAX”

We stayed here twice, the first time was for a concert at Sofi. It was easy to get to Sofi from this hotel. Room was clean and quiet. I felt safe in the hotel. Check in and out was a breeze, nice staff. Parking was easy to get. It was nice to enjoy the included breakfast the following morning. Woul… Mehr

We stayed here twice, the first time was for a concert at Sofi. It was easy to get to Sofi from this hotel. Room was clean and quiet. I felt safe in the hotel. Check in and out was a breeze, nice staff. Parking was easy to get. It was nice to enjoy the included breakfast the following morning. Would stay here again.

Weniger

“Cool stay!”

Great experience and clean rooms. 👍

“Review”

Great clean rooms! Nice breakfasts.

“Clean and convenient hotel but thoroughly review your invoice upon checkout.”

We decided to stay at this hotel before a cruise for the proximity to the airport, the included breakfast, and the courtesy airport shuttle. No problems during the stay; breakfast was pretty typical to Hampton hotels and convenient. Room was clean but the TV did not work. In the hotel’s defense, we… Mehr

We decided to stay at this hotel before a cruise for the proximity to the airport, the included breakfast, and the courtesy airport shuttle. No problems during the stay; breakfast was pretty typical to Hampton hotels and convenient. Room was clean but the TV did not work. In the hotel’s defense, we arrived later in the evening and didn’t want to deal with having to wait for maintenance to come up to check it out, so we did not report it until the next morning. So I am not taking anything away from them on that. However. The shuttle situation was a bit disorganized and probably led to me not having more of a chance of reviewing our invoice more thoroughly until we got back from our cruise (my mistake and lesson learned!) Once I had a moment to review, that is when I found a charge from the lobby snack store early on the morning of our check out that was purchased (not by us) 3 hours before we even left our room to come down to the lobby. I immediately called the hotel to request a review and was told they would review their video footage (since they had a specific time of the purchase of the food item as reference) and I was told I would be followed up with within a couple days. A week later after hearing nothing, I sent an e-mail to the hotel, and it has now been a full week since, without a response to the e-mail. So at this point I assume it is just a loss at this point. Luckily it was’t an excessive amount but it is just the principle of not being followed up with to correct a mistake that should have been a simple resolution. Would we stay here again? I would have to think about it for a good while before deciding. I won’t say they are on a definite “Do Not Stay” list, but if you do stay here, please thoroughly review your charges before leaving the property.

Weniger