Holiday Inn Express & Suites Baton Rouge East, An Ihg Hotel

“A Good Value but with a few minor issues.”

I would have given this hotel a 5 star but for a couple of minor issues. PROS: All of the staff was very friendly and welcoming. Our room and common areas were clean. The free breakfast was better than other properties where we have stayed. The coffee was much better and didn't have that instant,… Mehr

I would have given this hotel a 5 star but for a couple of minor issues. PROS: All of the staff was very friendly and welcoming. Our room and common areas were clean. The free breakfast was better than other properties where we have stayed. The coffee was much better and didn't have that instant, made from concentrate taste. The pool was small but not crowded on Friday and Saturday. CONS: The first night of our stay the smoke detector started to chirp loudly and continuously from low battery which woke us up at 2:30 AM. I called the front desk and no one answered. I went down to the front desk and the clerk told me she could not do anything except put us in a different room. I went back to the room, stood on a chair and removed the battery and the chirping stopped. The next day when the maintenance man came to replace the battery I asked if he would also repair the room safe that was not working. He said he could not but would give us a different room. I declined the offer. Also, I went to the front desk and requested housekeeping to service the room was told they would come. They never came.

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“Quiet area”

The hotel is in a quiet area away from traffic. Sink in bathroom drained very slowly. Insufficient lighting in the room. The biggest problem is the breakfast. Bananas were black, no signs in front of food to know what it is (especially the meat). This is the south, biscuits and gravy is a staple, b… Mehr

The hotel is in a quiet area away from traffic. Sink in bathroom drained very slowly. Insufficient lighting in the room. The biggest problem is the breakfast. Bananas were black, no signs in front of food to know what it is (especially the meat). This is the south, biscuits and gravy is a staple, but non existent. All in all, the poorest selection of food in any hotel i have been in. The big problem is that the person i talked to when booking the reservation said that the suite was a way from the elevator. Not so, it was on the other side of our wall of our suite. Heard the beeps every time the elevator was used. I am a reward member and will think twice of staying here again

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“Satisfied”

My stay didn’t start off that great with AC and TV issues but Tim the maintenance guy was great! He was there immediately to fix any problems that I had, and he was very nice and professional! The overnight concierge, Tara was very sweet and attentive. I would definitely stay here again with this f… Mehr

My stay didn’t start off that great with AC and TV issues but Tim the maintenance guy was great! He was there immediately to fix any problems that I had, and he was very nice and professional! The overnight concierge, Tara was very sweet and attentive. I would definitely stay here again with this friendly staff.

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