Bethesda North Marriott Hotel & Conference Center

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We called the hotel and were transferred four times – from sales to the front desk to guest services – before we were lucky enough to reach Maxx. While other staff members were quick to pass us along, Maxx was so friendly, lovely, and genuinely helpful. She took the time to listen to our situation … Mehr

We called the hotel and were transferred four times – from sales to the front desk to guest services – before we were lucky enough to reach Maxx. While other staff members were quick to pass us along, Maxx was so friendly, lovely, and genuinely helpful. She took the time to listen to our situation and went above and beyond to assist us instead of just transferring us again. Maxx showed incredible initiative – she even gave us her email and additional contact information, things she didn’t have to do, just to make sure we were fully taken care of. Thank you again, Maxx, for your kindness and professionalism – you made a very stressful experience so much better and completely changed our concerns about staying at this hotel. Also, just a note for anyone booking: the central reservations team told us there are no connecting rooms at this hotel, which is absolutely incorrect. There are actually a variety of connecting room options available, so be sure to call the hotel directly rather than relying on central reservations.

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“Great hotel, good business location, wonderful staff.”

Beautiful and comfy place to stay for the week. Convenient location for a business meeting, with loads of good food within walking distance. The Corby Kitchen (hotel restaurant) had surprisingly delicious meals, and the bar staff were friendly, and courteous. The M Lounge was worth the price for da… Mehr

Beautiful and comfy place to stay for the week. Convenient location for a business meeting, with loads of good food within walking distance. The Corby Kitchen (hotel restaurant) had surprisingly delicious meals, and the bar staff were friendly, and courteous. The M Lounge was worth the price for daily breakfast and afternoon teas. Mr. Emilio was kind and diligent every morning. I want to specially highlight the professionalism and kindness of Guest Experience Expert Ms. Ananya A., who welcomed me and guided me at check-in, and went above and beyond to ensure I had everything I needed. Dear Marriott, you should make sure your training team learns from her so you can spread the word on what good hospitality looks like!

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“Wonderful family stay”

Wonder stay. Visiting family in the area and with a lot of restaurants and shops nearby, it was a very convenient location for us. Check in went smoothly and I was kindly upgraded as a Titanium elite. We had access to the M lounge which was clean and well stocked. We enjoyed breakfast there as … Mehr

Wonder stay. Visiting family in the area and with a lot of restaurants and shops nearby, it was a very convenient location for us. Check in went smoothly and I was kindly upgraded as a Titanium elite. We had access to the M lounge which was clean and well stocked. We enjoyed breakfast there as well. The hotel was often very busy with a conference but it wasn't overcrowded and we had no delays. Self parking is convenient but does require a fee. Service was excellent, and we plan to come back soon.

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“Number 4”

This was our fourth time staying at this hotel and in general was a positive experience. No fault of the hotel but our first night found us on a floor with what sounded like a number of young kids running through the hall late at night. We requested adjoining rooms which we got however there was a… Mehr

This was our fourth time staying at this hotel and in general was a positive experience. No fault of the hotel but our first night found us on a floor with what sounded like a number of young kids running through the hall late at night. We requested adjoining rooms which we got however there was a bench blocking the door on our side and not place to live it to make the rooms accessible. The walls seemed thin- we could hear the tv in the next room. The room itself was quite comfortable although we prefer firmer pillows than the hotel provided. Housekeeping came in to clean the room however took the bar of soap that was on the sink but failed to leave another one. Each of the other three times we were there we were greeted as Bonvoy members but not this time. Mind you, we will keep returning to this hotel when we are in the area as we enjoy the location and have had always had positive experiences there.

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