Candlewood Suites Cincinnati Northeast-Mason, An Ihg Hotel

“1 night stay, thanks for the stay.”

Perfect location with plenty of restaurants and close to the freeway. Clean and spacious, with extremely comfy beds. Plenty of parking and zero to none noise level. The team was great during my check in. No issues for a one night stay. Kitchen was clean. TV was a bit on the smaller size to view fro… Mehr

Perfect location with plenty of restaurants and close to the freeway. Clean and spacious, with extremely comfy beds. Plenty of parking and zero to none noise level. The team was great during my check in. No issues for a one night stay. Kitchen was clean. TV was a bit on the smaller size to view from the sofa but just jump on the bed and it was perfect.

Weniger

“Phenomenal Service and a Wonderful Staff”

I want to sincerely thank the excellent staff at the Candlewood Suites in Mason, Ohio. My family and I stayed there from October 31, 2025, to November 13, 2025, and the experience exceeded our expectations. Dana, Veronica, Noah, Shalyn, Stephanie, Trey, Jane, Tatiana, Khatuna, Nigora, Davron, Aida,… Mehr

I want to sincerely thank the excellent staff at the Candlewood Suites in Mason, Ohio. My family and I stayed there from October 31, 2025, to November 13, 2025, and the experience exceeded our expectations. Dana, Veronica, Noah, Shalyn, Stephanie, Trey, Jane, Tatiana, Khatuna, Nigora, Davron, Aida, Zebo, and William consistently delivered phenomenal service. Each team member showed genuine care, professionalism, and attention to detail. They went out of their way to ensure our stay was comfortable, welcoming, and enjoyable from start to finish. This level of customer service made a lasting impression on our family, and we truly appreciated the kindness and dedication of the entire staff. Thank you🙏🏾 Shaun, Sey, Lon, and Jai

Weniger

“Excellent! We'll be back!”

We stayed here only one night around mid-September, and we were so impressed! The check-in staff were quick, friendly, informative, and very hospitable -- starting our stay off on a very good foot! Our room layout made the space feel bigger, the amenities and provided items/furniture far outshone t… Mehr

We stayed here only one night around mid-September, and we were so impressed! The check-in staff were quick, friendly, informative, and very hospitable -- starting our stay off on a very good foot! Our room layout made the space feel bigger, the amenities and provided items/furniture far outshone the various hotels we stayed in the previous several nights during our travels. This particular hotel was conveniently located to food establishments, but was also easy enough that food delivery was quite accessible. We WILL be staying here again!

Weniger

“Nice hotel, pool area could be nicer.”

There weren’t any problems with the room at all and the staff was helpful when we needed something. The pool was one of the best I’ve seen. It was relatively warm, the solarium-type room was warm and it helps keep the pool warm. Many times these hotel pools are “heated” but they are done so poorly… Mehr

There weren’t any problems with the room at all and the staff was helpful when we needed something. The pool was one of the best I’ve seen. It was relatively warm, the solarium-type room was warm and it helps keep the pool warm. Many times these hotel pools are “heated” but they are done so poorly. The pool was cloudy, which just means it needs some chemicals added or lots of people were in the pool. The only complaint was that we were in there on Friday night and someone had spilled their edamame snacks on the table and the floor. We went back in the pool Sunday morning and the snacks were still there on the floor, plus new trash wasn’t picked up from other tables, which means no one came in to clean the pool area from Friday night to Sunday morning. I would’ve expected an employee to give the room a once over. Shame on hotel guests.

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