Tru By Hilton St. Louis Downtown

“Family Trip”

I was skeptical about the hotel after reading the reviews and considered re-booking elsewhere multiple times. However, I was surprised! The pro's: (we stayed under the Tru brand) Lobby is big, clean and welcoming Rooms were clean and had no issues Breakfast was good; however they ran out of items … Mehr

I was skeptical about the hotel after reading the reviews and considered re-booking elsewhere multiple times. However, I was surprised! The pro's: (we stayed under the Tru brand) Lobby is big, clean and welcoming Rooms were clean and had no issues Breakfast was good; however they ran out of items quickly. I believe the hotel was sold out. I felt comfortable walking the street to our hotel, the one with lots of bars/restaurants, but the block the hotel sits on questionable. Staff was friendly. Good walking distance to the convention center. The cons: Parking-expensive for valet, off street parking is only valid for 2 hours, so we parked and kept updating the meter. I was kinda nervous to leave my car on the street, but it was fine. Neighborhood- kinda sketchy. There are lots of sketchy people hanging out at the library, so it made me nervous to leave my car parked on the street. Rooms: while the rooms are clean, they are a little smaller (including the bed) than I like, but we made it work with a family of 4. Would I stay again? Maybe depending on the prices of the other hotels in the area. The hotel felt incomplete and it's like they are still renovating or didn't pay attention to details. The elevator area is original to the building, which is cool, but the floors needed to be cleaned and when you went from the elevator area to the hallway, it was just had this weird vibe.

Weniger

“Nice rooms-horrible parking”

Front desk staff at might wasn't very nice or helpful. Tried getting valet parking before the closing time that was posted - and was told we're too late. When I pointed to their sign showing that we were there before the time the front desk person just shrugged her shoulders. The rooms are nice - b… Mehr

Front desk staff at might wasn't very nice or helpful. Tried getting valet parking before the closing time that was posted - and was told we're too late. When I pointed to their sign showing that we were there before the time the front desk person just shrugged her shoulders. The rooms are nice - beware that the beds have a plastic/rubber mattress pad around it, do plan on sweating. If you are Hilton reading this, please change over to bamboo mattress covers - they breathe. Good stay, but miserable parking.

Weniger

“They never cleaned our room for 5 days!!!”

We stayed at this hotel for 5 nights for a business trip. They never came to clean our room once!!!! I asked each day and they answered we clean every other day. Ok but we had nothing in 5 days. They apologized each time and said we are coming tomorrow. Never happened!! We had no sign in our door f… Mehr

We stayed at this hotel for 5 nights for a business trip. They never came to clean our room once!!!! I asked each day and they answered we clean every other day. Ok but we had nothing in 5 days. They apologized each time and said we are coming tomorrow. Never happened!! We had no sign in our door for no service . The night before we left I asked for a manager ( when I had to ask for towels again) they said she’s going to call you tomorrow morning! Never happened!!! Really disappointed!

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