Springhill Suites By Marriott New York Queens

“Hotel mal organizado”

Se hospedar no SpringHill Suites by Marriott New York Queens é, no geral, uma experiência positiva. O problema começa — e se agrava rapidamente — no café da manhã, que parece ter sido planejado por alguém que nunca viu uma fila na vida. A ideia de concentrar toda a alimentação quente, cereais e io… Mehr

Se hospedar no SpringHill Suites by Marriott New York Queens é, no geral, uma experiência positiva. O problema começa — e se agrava rapidamente — no café da manhã, que parece ter sido planejado por alguém que nunca viu uma fila na vida. A ideia de concentrar toda a alimentação quente, cereais e iogurtes no mesmo espaço físico é simplesmente desastrosa. Às 7h da manhã, forma-se um gargalo absurdo: hóspedes indecisos, analisando cereais como se estivessem montando uma dieta olímpica, travam completamente o fluxo de quem só quer pegar algo quente e seguir o dia. É o tipo de erro básico de logística que qualquer operação minimamente pensada evitaria. O mais impressionante é que a solução é ridiculamente simples: separar os fluxos. Bastaria deslocar a estação de cereais para o lado direito do bar — uma área ociosa — e automaticamente metade do problema desapareceria. Quem quiser passar 10 minutos escolhendo granola que passe, mas sem sequestrar toda a fila. E o episódio do waffle consegue ser ainda mais emblemático. No dia 26 de março, a máquina estava posicionada junto aos pães — resultado: uma fila interminável de pessoas esperando waffles enquanto bloqueavam completamente o acesso ao restante. Qual foi a brilhante solução da gestão? Eliminar o waffle. Não reorganizar. Não redistribuir. Não pensar. Simplesmente tirar. É difícil entender como uma rede do porte da Marriott International permite um nível tão primário de falha operacional. Não é falta de espaço, é falta de raciocínio básico. O problema não é o café da manhã em si — é a ausência total de gestão inteligente do fluxo. No fim das contas, fica a sensação de que ninguém ali parou por cinco minutos para observar o óbvio: o caos não vem da demanda, vem da má organização. E isso, sinceramente, é imperdoável. Staying at SpringHill Suites by Marriott New York Queens is, overall, a positive experience. The real problem begins — and escalates quickly — at breakfast, which يبدو to have been designed by someone who has never seen a line in their life. The decision to place all hot food, cereals, and yogurt in the same confined area is simply disastrous. By 7:00 a.m., a massive bottleneck forms: guests carefully analyzing cereal options as if they were building a professional diet end up completely blocking the flow of those who just want to grab something hot and move on. It’s a basic logistical failure that any minimally thoughtful operation would avoid. What’s most astonishing is how simple the solution is: separate the flow. Just move the cereal station to the right side of the bar — an underused space — and half the problem disappears instantly. Anyone who wants to spend 10 minutes choosing granola can do so without holding everyone else hostage. The waffle situation is even more telling. On March 26th, the waffle station was placed next to the bread area — result: a long line of people waiting for waffles, completely blocking access to everything else. And what was management’s brilliant solution? Remove the waffle station entirely. Not reorganize. Not rethink. Not improve. Just remove it. It’s hard to understand how a company like Marriott International allows such a basic operational failure. This isn’t a space issue — it’s a thinking issue. The problem isn’t the breakfast itself, but the complete lack of intelligent flow management. In the end, it feels like no one there took even five minutes to observe the obvious: the chaos isn’t caused by demand, but by poor organization. And honestly, that’s inexcusable.

Weniger

“Marriott Points issue. Hotel fine.”

I stayed at this hotel at the end of August into the beginning of September. As I always do as my dates are flexible, I booked each night individually so I had 8 separate bookings. That was fine and the checkin staff had often checked me out and back into the same room before I got to the desk. In … Mehr

I stayed at this hotel at the end of August into the beginning of September. As I always do as my dates are flexible, I booked each night individually so I had 8 separate bookings. That was fine and the checkin staff had often checked me out and back into the same room before I got to the desk. In fact my whole stay at the hotel was great, I had no issues. My issues have been since I got home because the rooms I booked included 2,000 bonus points per stay which I have never received. I must have written to Marriott 5 times now and the only response I have received was to say they have passed my query onto the hotel. I've had no reply to anything since! I'll continue writing to people until I get them. These hotels cost enough in the 1st place and then to not get what is promised leaves a bad taste.

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“Basic Hotel”

This is very nearby to the 59th St., Bridge, but a bit tricky to find , down some bumpy, narrow streets. You park with the valet at a charge of $55 a day. This does allow for you to come and go for 24 hours. The rooms are small, but functional. I did not see any sign of bugs. Our microwave didn’t w… Mehr

This is very nearby to the 59th St., Bridge, but a bit tricky to find , down some bumpy, narrow streets. You park with the valet at a charge of $55 a day. This does allow for you to come and go for 24 hours. The rooms are small, but functional. I did not see any sign of bugs. Our microwave didn’t work that well, the fridge was fine. The shower worked, but water ran out the bottom of the glass door. Unfortunately, the bed was not very friendly to my back. There is some sort of power plant across the street and at 10 pm it sounded like they were hydraulically crushing cars for about 30 minutes. You may want to opt out of the “city view”, which was not that great, just to get away from the side of the building with the car crusher. If you just need a basic hotel, and aren’t you picking or looking for a luxury , then this should do.

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