Kimpton Hotel Arras By Ihg

“Heartfelt thanks for exceptional stay at Kimpton Arras”

Heartfelt Thanks for an Exceptional Stay at Hotel Arras Dear Joseph Morris I wanted to take a moment to sincerely thank you, and Barry at check-in, Erin at breakfast, the valet team, and everyone at Kimpton Hotel Arras for what truly became one of the most delightful hotel experiences our family… Mehr

Heartfelt Thanks for an Exceptional Stay at Hotel Arras Dear Joseph Morris I wanted to take a moment to sincerely thank you, and Barry at check-in, Erin at breakfast, the valet team, and everyone at Kimpton Hotel Arras for what truly became one of the most delightful hotel experiences our family has ever had. From the moment we arrived, every single person we encountered delivered genuine five-star-plus service. Barry made check-in smooth and welcoming, and Joseph, your personal kindness in coming out front to check in to greet us and help resolve concerns regarding the extra overnight room for family members who ultimately could not attend meant more than I can say. Your professionalism and care turned what could have been stressful into something completely handled with grace and warmth. What impressed us so much was the consistent attentiveness from the entire staff. The text communication system was incredible — checking in on us, answering questions quickly, and making us feel cared for every step of the way. It felt personal, thoughtful, and seamless. Our breakfast experience was absolutely outstanding. Erin, our waitress, was remarkably experienced, charming, and genuinely engaging. Not only was the food exceptional, but she gave us wonderful insider tips for Asheville as well as our next stop in Charleston. She made the entire morning memorable. And the accommodations themselves — simply divine. The bedding was luxurious beyond words: beautiful high-end sheets, cloud-like mattresses with the perfect balance of softness and support, and a room that felt peaceful and elegant in every detail. The towels, shampoos, scents, and room ambience were all so carefully curated and delightful. Then there was the view. Looking out at the Blue Ridge Mountains through the floor-to-ceiling windows created such a calming and magical atmosphere. It truly elevated the entire stay and allowed us to fully enjoy the beauty of Asheville. I honestly cannot say enough wonderful things about our time at Hotel Arras. Every detail reflected care, hospitality, comfort, and excellence. Thank you again, Joseph, for your kindness and leadership, and please extend our gratitude to Barry, Erin, the valet staff, and everyone who made our stay so special. We will absolutely recommend Kimpton Hotel Arras to others and hope to return again soon. With heartfelt appreciation, MaryEllen W

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“This hotel is Asheville's Jewel!”

We stayed at this Kimpton early April on a visit to Asheville. This is the second Kimpton we have tried (New Orleans was our first). We were taken aback on how great this hotel is. The Guest Relations/Concierge team was great. We ended up using guidance from Adam who was fantastic! Any employe… Mehr

We stayed at this Kimpton early April on a visit to Asheville. This is the second Kimpton we have tried (New Orleans was our first). We were taken aback on how great this hotel is. The Guest Relations/Concierge team was great. We ended up using guidance from Adam who was fantastic! Any employee we made contact with made us feel like they really cared. The nightly reception was always enjoyable. Their location to fantastic restaurants, galleries, stores could not be beat. We could walk to any venue that interested us. Valet parking was convenient so going exploring that needed a car was simple. We will definitely return to this hotel anytime we come back to the Asheville area.

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“Great modern hotel”

This is a very modern and beautiful hotel in downtown Asheville. The staff there was great and very friendly. Loved our stay

“First rate hotel with great customer service, location and food”

Book this hotel and you won’t regret. It’s the first time stay at Kimpton hotel and was the perfect choice. Location is unbeatable. Service is impeccable. Room is well appointed. Food is spectacular. Staff are eager to create memorable stay starting from the moment you step into the hotel. Lobby… Mehr

Book this hotel and you won’t regret. It’s the first time stay at Kimpton hotel and was the perfect choice. Location is unbeatable. Service is impeccable. Room is well appointed. Food is spectacular. Staff are eager to create memorable stay starting from the moment you step into the hotel. Lobby is clean and feels cozy. Nicole provided great service. Check in process was a breeze with the highlight of upgrade to a suite for the special weekend. Nicole was friendly, poised and knowledgeable. Elite recognition was good. We got breakfast coupon and a goodie bag with chocolate. Don’t forget to mention Kimpton password at checkin and ask for amenity coupon (we didn’t get at checkin.) Room is spacious, clean, cozy, beautiful and has great view. There’s no coffee maker in the room. Every morning you can get a cup of coffee of tea until 11 am at lobby. Love ice pack in the communal refrigerator in front of room x16 too. Very thoughtful and sanitary. It’s very tough to say goodbye to the room. We chose breakfast as welcome amenity choice. The coupon allows you to choose one entree and soft drinks plus gratuity is included. Breakfast was the highlight of the day. It’s very very very good and the service was very very great. Ordered French toast, burrito, omelette! Orange juice is fresh and tasty. Cappuccino and latte are as great. Dinner was awesome. Try Halloumi salad and you won’t regret it. We also ordered lamb gyro and smash burger happy hour set. They are all very good. Throughout the stay staff always wanted to help and resolved the issue. We were very pleased and this Kimpton becomes favorite hotel. Thank you.

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