Fairfield Inn & Suites By Marriott Charlotte North

“5 stars! I’d give 10 stars if I could!😀”

Awesome experience always clean and friendly customer service. Gordon and Kelly is awesome at this location very professional. I’ve had great experiences with other reception as well just was able to get their names to mention! Gordon is the best! Thanks for making my stay pleasant and for accommod… Mehr

Awesome experience always clean and friendly customer service. Gordon and Kelly is awesome at this location very professional. I’ve had great experiences with other reception as well just was able to get their names to mention! Gordon is the best! Thanks for making my stay pleasant and for accommodating me! 5 stars! I’d give 10 stars if I could!

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“10/10 Experience”

This hotel has everything someone would need. The rooms are extremely clean upon arrival and the beds are super comfortable. The staff is also very kind- shoutout to Kelly, she made me feel so welcome for my stay. Altogether, pick this hotel if you want a 5 star experience.

“So close, but misses the mark where it matters most.”

This place did so many things right, but failed terribly with what mattered most. I'll start with that. The mattress was terrible. It was old, you could feel the springs, and zero support. In fact, when I sat on the edge to put on my socks, I about went to the floor. I felt every movement from my s… Mehr

This place did so many things right, but failed terribly with what mattered most. I'll start with that. The mattress was terrible. It was old, you could feel the springs, and zero support. In fact, when I sat on the edge to put on my socks, I about went to the floor. I felt every movement from my spouse. Shower pressure was low ... if you run really fast, you'll get a few drops on you. Now for the good stuff. It was very clean, right off the interstate, near UNC, lots of shopping and restaurants nearby. Staff was friendly and the room was spacious. I only give 3/5 but they are SOOOO close to a 5. The breakfast was "alright".

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“Service Issues and Lack of Transparency During Check-In”

Despite having completed my check-in a day early via your mobile application to ensure a seamless arrival, I encountered several hurdles upon reaching the front desk: Lack of Transparency: The staff initially attempted to charge me an additional $20 without clear explanation. It was only after I q… Mehr

Despite having completed my check-in a day early via your mobile application to ensure a seamless arrival, I encountered several hurdles upon reaching the front desk: Lack of Transparency: The staff initially attempted to charge me an additional $20 without clear explanation. It was only after I questioned the charge that they claimed it was a security deposit. This should have been clearly disclosed during the digital check-in process. Mobile Key Failure: One of the primary reasons I use the mobile app is for the convenience of a digital key. Regrettably, I was not provided with one, forcing me to handle physical keys and defeating the purpose of the contactless check-in. I value the location and the quality of the building itself, but these service failures significantly detracted from the convenience your brand promises. I hope you will look into the technical and communication gaps at this location to ensure future guests have a smoother experience.

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