Crowne Plaza Tulsa - Southern Hills

“Charges made on credit card not done by me”

I stayed at Crowne Plaza in Tulsa, Oklahoma many times. Location is great--usually great service but this last visit on Valentine's week-end, I paid using Priceline. When you check-in you give the front desk your driver's license, and the credit card you used through Priceline to pay for the room… Mehr

I stayed at Crowne Plaza in Tulsa, Oklahoma many times. Location is great--usually great service but this last visit on Valentine's week-end, I paid using Priceline. When you check-in you give the front desk your driver's license, and the credit card you used through Priceline to pay for the room. However, this one visit (out of many visits) there was a $9.00 extra charge on my card. Stayed 2 nights--kept out the sign so no one was to enter or clean my room. But when I checked out the two ladies at the front desk stated my receipt was through Price Line---usually, I still request a copy of a zero balance from the front desk. These 2 ladies would hardly look at me upon check out--they didn't accept the keys being returned. I didn't realize I must have left my card in my room because the credit card was in my possession. The credit card isn't in my possession so I reported it lost. Contacted Crowne Plaza about the $9 charge (which I didn't make) and the hotel told me to report my card stolen. Was this hotel going to credit back $9 charge from the gift shop? NO! I was hung up on. So if you use this hotel and pay using another company----make the front-desk give you a zero balance (if you haven't used your card at all at their location). This protects you. You take $9 here and there on anyone checking in or out---it can accumlate into their monies. Just a warning--get a zero receipt from the front desk saying NO CHARGES were made then you are in the clear.

Weniger

“Really nice hotel - staff needs customer service training”

Our room was very nice/clean. Biggest problem was the lack of customer service. Front desk and cafe staff had either not completed customer service training or they didn't care. The convenience store was not stocked with water or snacks. This was on NYE. Room only had one coffee pod. When we i… Mehr

Our room was very nice/clean. Biggest problem was the lack of customer service. Front desk and cafe staff had either not completed customer service training or they didn't care. The convenience store was not stocked with water or snacks. This was on NYE. Room only had one coffee pod. When we inquired at the front desk they said they didn't know where the key to supply room was.....

Weniger