Best Western Portland West Beaverton

“Gutes Hotel im Raum Portland”

Nach einem Tag bei den Wasserfällen im Columbia Valley war das BW ein gutes Übernachtungshotel für uns. Das Zimmer war sehr gut, beim Personal ist mir nichts besonderes aufgefallen. Das Frühstück war gut und auch das Internet.

“Amazing-looking property and rooms, falling a little short in hospitality”

I stayed for one night with my wife. Booked a 1-King Courtyard View room about two weeks prior. On check in, the guy who helped was SUPER nice and welcoming. I felt bad for him because he had a full hotel, and a lot of things going on, but he was alone and had no help. During the check in proce… Mehr

I stayed for one night with my wife. Booked a 1-King Courtyard View room about two weeks prior. On check in, the guy who helped was SUPER nice and welcoming. I felt bad for him because he had a full hotel, and a lot of things going on, but he was alone and had no help. During the check in process, he mentioned we had booked a double-king room. I was surprised, but figured maybe I made a mistake by booking the double king. Upon checking my confirmation email from a couple weeks ago, sure enough, I booked a one king courtyard. I mentioned it to the gentlemen who checked me in, and he explained they had been over-booked for a while now, and someone must have moved the room type to make the accommodation happen. He referred to the double king as an “upgrade”. I proceeded to check the Best Western app, and showed him how the hotel was showing almost all room types still being available. I worked in the hotel industry for a long time, so I knew instantly how this was a middle to upper management issue. What bothers me is someone saw a long time Best Western rewards member incoming, and they HAVE to switch the room, but don’t have the decency to send a quick email, or even make a phone call to let the guest know prior to arrival? We ended up checking into a double-king courtyard room, 137, and it was anything but that. The balcony was first floor and opened up to a covered cave-like alcove with a view of a dripping wet concrete retaining wall. One door down from us was piled up cleaning equipment. The room looked nice though! On check in the guy had mentioned having another room if we didn’t like that view, 203. I walked back and the nice man got us into 203 instead. This view was MUCH better. The room looked great, modern and spacious, but it had a peculiar wet odor. The bathroom was nice too, but the housecleaner forgot to refill the conditioner, and the hand soap was knocked off the wall and sitting on the shelf. There was an odd maybe thirty-year-old ADA shower chair placed in the bathroom too with a wash towel neatly placed over its seat. Also, some of the furniture in the room was in need of a good wipe down. The best part of this hotel is the grounds. The large fountain, and the greenery around it is so beautiful. Please do whatever you can to preserve this! Also, the lobby is very nice and comfortable. They’re clearly taking steps to revive this old property, and they seem to be heading in the right direction. I’m concerned with the overall management of this hotel, specifically upper management. In their list of attributes, I wonder where they realistically place hospitality. The place is definitely in the process of being renovated, but I feel like management could have more control over the other issues mentioned above.

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