Embassy Suites By Hilton Myrtle Beach Oceanfront Resort

“Nice gym”

Janice at the gym was very helpful

“Beautiful place and the fitness club is great”

We love being at Kingston Plantation. The property is beautiful and we love the fitness club. Daniel is always so helpful and makes our experience outstanding.

“Mrs. Janice at 78 Fitness is awesome!”

Mrs. Janice at “78 Fitness” front desk was a HUGE HELP. Incredibly nice women that helped us a ton. Thank you Mrs. Janice!

“Exceeded expectations”

We had a pretty good stay here and would return! I'm sure part of the enjoyment is the continuing decline in ES properties, Hilton in general, and the nature of customer service now-a-days, but I guess because our expectations were lowered, this property exceeded them! The whole place felt new, ex… Mehr

We had a pretty good stay here and would return! I'm sure part of the enjoyment is the continuing decline in ES properties, Hilton in general, and the nature of customer service now-a-days, but I guess because our expectations were lowered, this property exceeded them! The whole place felt new, except for a couple minor things, so that was really nice. With just a couple minor exceptions, the staff and service was good. The room was spacious and clean with a good view. Breakfast was large, typical mediocre quality, but what it lacked in quality it made up for in quantity. We were bummed not to get to partake in the manager's reception during our stay. The one issue we did report was promptly fixed by the staff! A few opportunity areas: - Biggest gripe: The noise. I know you can't control other people's behavior, but everyone who goes to a hotel shares one common goal: sleep. They may use a pool, eat, work out, have meetings, etc. But everyone sleeps. Why are the doors and walls to thin?! The slamming doors was really awful. - The whole bellhop/concierge luggage trolley thing is kind of silly and unique to this property. - Breakfast could start a little earlier (some folks need to be other places early and not getting breakfast until 7:00 can be a challenge since you are 20-30 minutes from other MB locations). - Not enough shade on the pool deck (but thanks to the staff who let us move chairs under the blue tent). - Front desk people, while generally nice once engaged, sometimes neglected the Diamond/Gold line by not paying attention. But this is really picking nits. - One pool attendant was kind of rude asking for room numbers without a greeting, or explanation. I had walked by them at least twice prior, so this caught me off guard, too. - Have you considered leaving instructions on how to work the balcony doors? I know most folks don't need it, but sometimes it's new (like for our teenagers) and they could have broken something trying to wrench them open without moving the bar first.

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