Sheraton Fort Worth Downtown Hotel

“Fantastic!!!”

Sneh was with wonderful and so helpful. He helped a bunch of old ladies coming into a conference with so much stuff. He was so kind and so helpful to everyone. I would highly recommend him and his staff to everyone.

“Karla rocks!”

Great experience! Karla was a rockstar. Group of 15 and she killed it.

“Great hotel with wonderful customer service and very clean!”

We stayed 3 nights at the Sheraton. Upon check in we were upgraded to a suite with a king bed. We originally booked a room with 2 queen beds. There was a high school science conference going on, so I think the upgrade was due to the lack of rooms with 2 beds. The lobby was mass chaos, but the front… Mehr

We stayed 3 nights at the Sheraton. Upon check in we were upgraded to a suite with a king bed. We originally booked a room with 2 queen beds. There was a high school science conference going on, so I think the upgrade was due to the lack of rooms with 2 beds. The lobby was mass chaos, but the front desk did a great job handling it all. The room they gave us was spacious with a tiny couch in the sitting area as well as a bar area that had a cabinet with a mini fridge and a microwave. The bathroom has the sliding barn door with frosted glass. The bed was comfortable and they provide robes in the room, which was a nice touch. We had access to the lounge on the 10th floor, which provides small snacks around 5:00 as well as a breakfast in the morning. We went to the lounge the first evening. They had small empanadas as well as mini spring rolls. They also have waters, soda and coffee/tea available. We talked a while with Priscilla who was working in the lounge. She was so friendly and sweet! We had breakfast the following morning in the lounge. It was just ok. They only provided small plates, so we had to have several plates to accommodate our food. It was also freezing in there. I grabbed a juice from the refrigerator and it was expired by a few weeks. I kindly told the 2 ladies working the lounge that morning (April 10th in the morning) about the expired juice to tell them in case they wanted to check the rest of that kind of juice to make sure it wasn’t expired, and the 2 ladies just stared at me with a blank face and said nothing. This was NOT a language barrier, they just didn’t want to be bothered and seemed annoyed that I even spoke to them. They looked me up and down like I was doing something wrong. It was bizarre. We then walked out and another gentleman in the hallway exclaimed how rude the ladies were to us, and how they were rude to him too. It was strange. Besides that, the rest of our stay was seamless and fantastic! The customer service from everyone at the front desk was wonderful and everyone was so friendly! We ate at the restaurant for breakfast the last 2 days, and everyone was so lovely there too! Super kind and outgoing. Also, the staff working the valet are also wonderful too. They are so polite and always making sure the car is brought up promptly. Each person was so great! I will also say that the hotel was very clean. The last day we were there, a man was on his hands and knees scrubbing the baseboards in the lobby. We only had maid service once, because the second morning we were there, that huge student conference checked out. We came back to our room at 5:15 pm and our room still wasn’t cleaned. We just grabbed some fresh towels and gave them our dirty ones. After seeing the messes that the students left in the other rooms, we gave the housekeeping some grace and told them they could skip our room so we could rest for a bit. They seem relieved! All in all, I would recommend this hotel. The customer service is excellent (besides that random incident with the ladies in the lounge that one morning). Everyone else there is so lovely! It’s an older hotel, but they keep it really nice. We will be returning!

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