Embassy Suites By Hilton Dallas DFW Airport South

“It is what it is...”

I stayed in a 7th floor room, which consists of an entry/sitting area with a wet bar (which included a sink, a microwave and small fridge), a bedroom (actually a separate room with a door) and a of course a bathroom. Roses and thorns... Thorns first... This is a no cash property. You have to us… Mehr

I stayed in a 7th floor room, which consists of an entry/sitting area with a wet bar (which included a sink, a microwave and small fridge), a bedroom (actually a separate room with a door) and a of course a bathroom. Roses and thorns... Thorns first... This is a no cash property. You have to use a card to pay for anything and everything. I prefer to use cash and find this to be an extreme turn off. If I would have known this, I would have stayed elsewhere, just to make the point that I should be able to pay how I want. I have a very hard time when supposedly nice places are poorly maintained. This is a very expensive hotel, which raises my expectations. They were not met. There was a ton of noise from outside, so much so that I could not sleep. The constant sound of large vehicles backing up (complete with the beeping back up caution sound) was enough to keep me awake the entire first night I was there. Few things are less appealing than a shower that doesn't drain. None of the plumbing drained as it should. The tub filled while showering, like a foot deep. NASTY! The two sinks in the room (the bathroom and the wet bar) both did NOT drain but backed up and slowly emptied over 20 minutes or so. I brought these conditions to the attention of the front desk. A very meager apology was offered. Nothing was done to fix the plumbing while I was there, nor was an alternative room offered. Boo. Breakfast is included with this property. Both mornings I went to get some food and simply had to pass due the amount of people waiting and time constraints. I didn't a rent a car for this trip, so I found myself buying bottled water and snacks from the little store space by the reception area. $17 for two bottles of water and a bag of chips. FYI Roses... The room appeared to be clean, though no maid service occurred during my two night stay. Though the shower didn't drain, the water pressure was very nice (this is a pet peeve of mine). I had dinner in the hotel restaurant the first night in town. The food was outstanding. I had a steak. It was perfectly prepared. The service really made the meal. The second night I went down to see if i could purchase ear plugs so I could rest. The clerk was kind enough to simply give me some. I would have gladly paid for them. This was the most customer service oriented effort by the staff during my stay. The air conditioning kept the room temperature just right. I used the gym a couple of times. It was clean and well appointed. I stayed at this property several years ago and had a better experience. For the money, this should be a sure thing. It was not.

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