Hotel Madison & Shenandoah Conference Ctr

“Not a Bad Stay Until Checkou”

It is a beautiful facility. However, my room on the 7th floor was constantly cold unless i turned my heat thermostat up to 80 which finally heated to 73. I was there for a conference and the quality of the food was mediocre at best in presentation, flavor and quality. Meals were buffet and inadequ… Mehr

It is a beautiful facility. However, my room on the 7th floor was constantly cold unless i turned my heat thermostat up to 80 which finally heated to 73. I was there for a conference and the quality of the food was mediocre at best in presentation, flavor and quality. Meals were buffet and inadequately staffed causing frequent selections to run out and serious delays in replenishing. While checking out I had one of the worst checkout experiences I have ever had. The clerk was surly, did not greet me and I had to initiate the conversation. There was no line and the clerk appeared to just be mad at the world. Her remarks to me were dismissive and dour. This type of person does not need to be in customer-facing service.

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“Disappointed”

My husband and I wanted a two day getaway close to home. I’m a JMU grad and thought it would be a nice experience to stay at the hotel right beside the campus. Unfortunately I’ve been disappointed. We won’t stay here again. The lobby is very attractive, and the individual who checked us in was very… Mehr

My husband and I wanted a two day getaway close to home. I’m a JMU grad and thought it would be a nice experience to stay at the hotel right beside the campus. Unfortunately I’ve been disappointed. We won’t stay here again. The lobby is very attractive, and the individual who checked us in was very kind. Our room was disappointing. We had two large windows with nice views, but the chair was the most uncomfortable thing I’ve sat in. There was a stain on the carpet, and the bathroom wasn’t very clean. I don’t feel like there was a lot of pride taken in the room. The hotel is not old enough for the bathroom to look as it does. The floor wasn’t clean with dirt in the corners. The sheets were rough, and I could have read the newspaper through the washcloth. When we asked a housekeeper if the room would be cleaned, we were told to ask at the front desk. We did ask for clean towels and things to be replenished. We got towels and coffee, but no clean coffee mugs. Sometimes it’s the simple things that can make a difference. We spent a lot of money to stay here, and I wish we had stayed somewhere else. We did eat at Monty’s. Food was very good. The bartender was a delight! I would eat there again.

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“A bit disappointing”

Check in was quick, the room was nice and Monty’s restaurant had the best burger I’ve ever tasted. Our real disappointment and anger stems from no Wi-Fi during our stay. I guess the staff was working hard to correct it but they had me spending more than half an hour on the phone with their Single D… Mehr

Check in was quick, the room was nice and Monty’s restaurant had the best burger I’ve ever tasted. Our real disappointment and anger stems from no Wi-Fi during our stay. I guess the staff was working hard to correct it but they had me spending more than half an hour on the phone with their Single Digits Inc internet service provider to try to connect my phone to wi-if. We really depend on wi-fi and technology to go about our daily business, which was difficult during our stay. I also didn’t realize that this hotel is located in a college town and it was quite busy with the start of school classes soon. Hopefully, other customers will not experience what we did.

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