Gulliver's Resort Matlock Bath

“From the moment we checked in we were made very welcome.”

I booked this through booking.com as a treat for the children before our day out at the theme park. I didn't really know what to expect. I was very pleasantly surprised. From the moment we arrived at the barrier it was apparent that we were going to have a nice stay, enhanced by the staff on duty. … Mehr

I booked this through booking.com as a treat for the children before our day out at the theme park. I didn't really know what to expect. I was very pleasantly surprised. From the moment we arrived at the barrier it was apparent that we were going to have a nice stay, enhanced by the staff on duty. We made our way to reception to be greeted again by the voice on the intercom. She was pleasant, polite and made us feel like we'd been part of the hotel for a while. I booked a normal promenade room but we were shown to a Pirate themed room, we walk in and 'Wow' what a well presented, well themed room. The kids loved it and spent to next few minutes finding all the mice (not real ones) and deciding which of the three beds they wanted to sleep in. We were then told if we wanted to toast Marshmallows to make our way to reception. We got there and my daughter wanted vegetarian marshmallows, this wasn't a problem at all. My slight criticism is the price, £3.50 for a skewer of 5. Quite expensive but made my daughter evening having the vegetarian option. The room itself is comfortable, warm and well spaced out. I slept well although the bed was only OK, i suppose that's down to personal choice. Not enough pillows for me. The balcony opened up to views of the park, this made the kids excited for the next day. As with the park, it was the staff who added the value to the stay, helping the kids and generally being brilliant! We stayed for breakfast the next morning and it was good, didn't blow me away but did the job! We will be staying again in the near future!

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“Lovely little place.”

Great little themed rooms, the WiFi was a little hit and miss but not an issue as it was good to get off grid for a while. Warm, hot shower. Nice coffee/tea station. Only downsides are we had no hairdryer, and the noise, the banging of the doors and people in the corridors and main door made the r… Mehr

Great little themed rooms, the WiFi was a little hit and miss but not an issue as it was good to get off grid for a while. Warm, hot shower. Nice coffee/tea station. Only downsides are we had no hairdryer, and the noise, the banging of the doors and people in the corridors and main door made the room shake. Also there didn't seem to be any storage to store our belongings and we booked for 2 nights. Other than that it was a lovely little place, close to the main little shops, and we had a lovely weekend.

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“Great staff but the place is tired”

We had a one night stay as a base for Matlock Bath and The Heights of Abraham the next day. The whole place really needs a brighten up; everything we saw, outside and in, looked really tired. Even the lines on the carpark were disappearing. There are 3 main buildings which I believe are the themed… Mehr

We had a one night stay as a base for Matlock Bath and The Heights of Abraham the next day. The whole place really needs a brighten up; everything we saw, outside and in, looked really tired. Even the lines on the carpark were disappearing. There are 3 main buildings which I believe are the themed rooms and a small crescent of shipping containers below, which are more standard rooms. Ours was a double (two singles badly pushed together) and a bunk bed above in a shipping container. My 6yo daughter was excited by the bunk bed, but they are particularly close to the ceiling, just for info. The heating was great but it was a good few degrees warmer in the high beds where the heat rose so difficult to find a happy medium. Beds were comfortable but the pillows were a bit floppy and old and the bedding came out of place very easily. The place was clean but there was a damp patch on the floor near the bed and under the side table. We reported it straight away and Xavier was really apologetic and thankful we’d reported it. He checked if there was a spare room but as it was valentines they were fully booked so brought in lots of towels to cover the patch. He also offered complimentary drinks if we were coming into the bar. As we were out for the evening he gave us complimentary breakfast rolls in the morning which we appreciated. He was a pleasure to deal with and the other staff we encountered were also very friendly. When we arrived back in the evening there was marshmallow toasting. I didn’t catch the staff member’s name but she was fairly young and dealt with the obnoxious kids very well and made a real point of keeping everyone safe and was very patient in doing so. I don’t think I’d have managed to stay so professional had I been in her shoes! Overall a good place for a short stay but it would be great to see it have a refresh.

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