Doubletree By Hilton Harrogate Majestic Hotel & Spa

“Great treatments”

Just finished the best massage at the Harrogate spa. My partner and I booked for treatments only. The therapist were well presented and on time. I had a full body massage by Katie and it was incredible. She managed to work out the knots in my shoulders and totally relax me. My partner had an ultima… Mehr

Just finished the best massage at the Harrogate spa. My partner and I booked for treatments only. The therapist were well presented and on time. I had a full body massage by Katie and it was incredible. She managed to work out the knots in my shoulders and totally relax me. My partner had an ultimate back of body treatment by Holly and he’s said she was extremely good at her job. He felt totally relaxed and at ease. We would 100% recommend coming for treatments.

Weniger

“Übernachtung in Harrogate”

Das Personal ist freundlich. Beim Check-in bekamen wir ein warmes Cookie. Bei unserem Angebot hatten wir ein Zimmer mit Kingsize-Bed. Im Zimmer war ein Wasserkocher mit Teebeuteln und Kaffeesticks, Bademantel, Badeschlappen und Pflegeprodukten. Das Hotel hat ein SPA mit einem Innenbecken, Whirlpoo… Mehr

Das Personal ist freundlich. Beim Check-in bekamen wir ein warmes Cookie. Bei unserem Angebot hatten wir ein Zimmer mit Kingsize-Bed. Im Zimmer war ein Wasserkocher mit Teebeuteln und Kaffeesticks, Bademantel, Badeschlappen und Pflegeprodukten. Das Hotel hat ein SPA mit einem Innenbecken, Whirlpool, einer Saunakabine und einem Dampfbad. Das Frühstücksbüffet befindet sich im wunderschönen Ballsaal.

Weniger

“Great Staff, but a Disappointing Room Experience”

My wife and I stayed at the Hilton Harrogate for one night. There were definitely some positives, but unfortunately our room and some of the facilities fell well below what we would expect from a Hilton hotel. The staff were excellent throughout our stay. Ashley, the Duty Manager, and Renisha on Re… Mehr

My wife and I stayed at the Hilton Harrogate for one night. There were definitely some positives, but unfortunately our room and some of the facilities fell well below what we would expect from a Hilton hotel. The staff were excellent throughout our stay. Ashley, the Duty Manager, and Renisha on Reception were particularly helpful, professional, and did their best to resolve the issues we experienced. The lobby area, staircase, and function rooms are absolutely stunning, with a grand and elegant feel that creates a great first impression. Unfortunately, the King Room we were allocated was quite disappointing. The décor felt old and dated, and the room itself was dusty. While the double sinks in the bathroom were a nice touch, there were several maintenance issues. The bath would not drain properly and I had to fiddle with the plug to get it working. The shower hose had a split in it, causing water to spray everywhere when using the handheld attachment. The paint on the coving above the shower was peeling badly, which added to the overall tired appearance of the room. There were also some practical issues. The dressing table mirror was not positioned properly for someone wanting to do their makeup, and a fridge had been placed where the chair would normally be. The room was extremely hot. Although there was a fan provided, it was faulty and the blades were catching on the metal grille, making a loud noise. I ended up removing the front cover just to make it usable. We repeatedly tried calling Reception and Guest Services, but nobody answered. Eventually, once we spoke to staff directly, they provided a replacement fan. As the hotel was fully booked, moving rooms was not an option. The overnight experience was not ideal. To cool the room down, we had to leave both the windows and curtains open. This allowed some airflow but also meant we could hear the noise from the external ventilation system throughout the night. We also used the spa facilities. The indoor facilities were pleasant and well maintained. However, the outdoor hot tub was very disappointing. The water appeared dirty, with hair floating in it, which was unhygienic and off-putting. Several other guests also seemed concerned about its condition. Overall, the hotel's public areas and customer service were impressive, but the condition of the room and the cleanliness of the outdoor hot tub significantly affected our stay. While the staff did everything they could to help, the hotel is in need of investment and refurbishment, particularly in the guest rooms

Weniger