Matfen Hall Hotel, Golf And Spa

“Wonderful stay although the breakfast service could be improved”

Recently stayed here for one night, taking advantage of the Sunday package deal as part of our wedding anniversary weekend just for a bit of luxuary. Special shout out to Liam on reception - who on arrival couldn't have been more friendly and really made us instantly feel welcome! We took advanta… Mehr

Recently stayed here for one night, taking advantage of the Sunday package deal as part of our wedding anniversary weekend just for a bit of luxuary. Special shout out to Liam on reception - who on arrival couldn't have been more friendly and really made us instantly feel welcome! We took advantage of the valet parking and then headed to the spa and shortly after for our meal in the Emerald Lounge. I would say the spa & pool area were underwhelming but having read other reviews it seems they are in the process of buidling a new one - which makes sense, as its very much needed! Our Sunday meal was faultless, as was the friendly service throughout. The breakfast service was a different story entirely - pretty much chaos! Considering there are only about 16 tables (each one, just couples i.e. no large table orders) its difficult to understand how they struggled to manage the service. Once seated our order was taken promptly, we then had to wait 20 mins for our drinks to arrive whilst we watched other tables come in after us, be seated and receive theirs before us! We then watched in dismay as waiting staff were flagged down by various tables for missing breakfast items, cooked breakfasts brought to tables that weren't ready for them yet, poor waiters wondering around aimlessly with portions of toast in each hand trying to offload them to any table that would have them! After 30mins ONE of our starters arrived, a simple yoghurt bowl, the waiter asked if there was anything else to which we replied, yes some croissants. These were then rushed out to us. My question would be, as neither the yoghurt or croissants were heated , why would it take so long to serve?! Breakfast being the only blemish on our stay, the grounds & hotel are stunning.

Weniger

“Beautiful hotel with friendly and attentive staff”

Beautiful hotel, very friendly staff. We found Liam particularly helpful and friendly. Will be even better when the new spa is build. Would definately return, we sll thoroughly enjoyed our stay

“Above and beyond”

We had a wonderful stay at Matfen Hall, but what really made our visit special was the exceptional service from the gentleman on reception. He made us feel genuinely welcome and went above and beyond by personally showing us to our room and making sure we had everything we needed. His professionali… Mehr

We had a wonderful stay at Matfen Hall, but what really made our visit special was the exceptional service from the gentleman on reception. He made us feel genuinely welcome and went above and beyond by personally showing us to our room and making sure we had everything we needed. His professionalism, warmth, and attention to detail really set the tone for our stay. It’s staff like this that make a hotel experience truly memorable. Thank you—we can’t wait to return and I’m sorry I didn’t get his name but he did start at 2pm on Sunday.

Weniger

“Excellent”

Excellent service from start to finish (as usual). Excited to go back when the new spa is complete!