Hyatt Place Chicago Schaumburg

“Very good hotel”

Very good hotel as expected from Hyatt Place. Very clean and location was peaceful. The breakfast was not as good as other Hyatt place.

“You won't feel welcome”

The reception staff at this hotel makes you feel unwelcome. Room was large and everything clean and worked. No housekeeping service on day 2 and when I inquired reception lady was kind of rude and inquired if "I had requested it in advance?" No one mentioned at check in that daily housekeeping i… Mehr

The reception staff at this hotel makes you feel unwelcome. Room was large and everything clean and worked. No housekeeping service on day 2 and when I inquired reception lady was kind of rude and inquired if "I had requested it in advance?" No one mentioned at check in that daily housekeeping is on request only. Listened to reception at check in tell the guest in from of me the little cafe is open from 3pm-7pm. At 3:30 I order a pizza and she tells me the cafe is closed and won't be opening all day. The bar is open until 11pm, but the reception staff doubles as bartender which I have see at other Hyatt Places which is fine, but the girl behind the desk wasn't old enough to serve alcohol. So yes, bar is open late as long as you don't want alcoholic beverages once she starts her shift. Breakfast was ok, but dis not change during multiple mornings as other Hyatt Place's do. Overall experience was that it felt like I was an inconvenience to the reception staff if I asked for anything other than just my room key.

Weniger

“Need a Better Breakfast Selection and Breakfast Staff”

I use to love this hotel. This was my husband and I favorite staycation location. It's very walkable and the cleanliness is on point. However, the breakfast situation is ridiculous! 🙄 They close down whenever they want to. It's posted Monday-Friday from 6:30a-9:30a. We came down at 8:45am. They hid… Mehr

I use to love this hotel. This was my husband and I favorite staycation location. It's very walkable and the cleanliness is on point. However, the breakfast situation is ridiculous! 🙄 They close down whenever they want to. It's posted Monday-Friday from 6:30a-9:30a. We came down at 8:45am. They hid in the back while we thought they were preparing additional food. A lady came out and saw us and ran back in the back. We waited for approximately 7 minutes thinking they were preparing additional foods. As soon as we walked away, they grabbed all the pans, etc. and closed at 8:55am. A family of 8 came down for breakfast at 9:15am and was very upset to find out that the breakfast area was closed. The next day (Saturday), breakfast was supposed to be open from 7-10am. We arrive at 8:45am to once again find 1 piece of french toast cut in half. I'm over it!! If you don't want to offer breakfast don't offer it! The breakfast sucks anyway! It's the same breakfast everyday, no variety ...frozen French toast, greasy sausages and eggs!! The swimming pool has been saying closed for maintenance for years! I am a Discoverist member and I am seriously considering going to another hotel brand. The staff is very friendly however but the breakfast went from bad to worse and stop the lies about the swimming pool. Just say its permanently closed! Next time I have a staycation in Schaumburg, I'm looking for another hotel with a breakfast staff that doesn't hide from the hotel guest. Completely ridiculous!!

Weniger