Casa Marina Key West, Curio Collection By Hilton

“Enjoyed our stay”

This is my second stay at Casa. We stayed 4 days. The suites were clean and spacious. The staff went above and beyond to help celebrate my daughter’s birthday. Every staff member we encountered was friendly and accommodating!

“Casa Marina is AMAZING!”

Dewa was super amazing and very helpful. We had planned to stay somewhere else which didn’t work out and Dewa saved our trip. He does a wonderful job, always smiles and greets you, and checks to make sure you are having a wonderful stay. I will forever be grateful that he saved our trip and appreci… Mehr

Dewa was super amazing and very helpful. We had planned to stay somewhere else which didn’t work out and Dewa saved our trip. He does a wonderful job, always smiles and greets you, and checks to make sure you are having a wonderful stay. I will forever be grateful that he saved our trip and appreciate all of his help. The wedding planner that works at Casa Marina was also amazing. She saw us standing in the lobby when we first arrived at the hotel and noticed we were having a rough morning. She stepped in and helped guide us to where we needed to go. I appreciate the fact that she did not have to help us, but did out of the kindness of her heart. Casa Marina is amazing! We went from having an awful experience at our previous hotel and thinking the trip was ruined to making unforgettable memories and having a wonderful time! Thank you!!!!

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“Hilton ist es nicht wert”

Wir sind nach einer Kreuzfahrt durch die Karibik noch nach Key West gefahren und haben im Casa Maria Hilton eingecheckt. Also es ist jetzt das dritte Hilton, welches ich besucht habe und ich kann einfach nur sagen, Hilton hat ein komplett veraltetes Konzept. Die Lagen sind top, aber die Hotels sind… Mehr

Wir sind nach einer Kreuzfahrt durch die Karibik noch nach Key West gefahren und haben im Casa Maria Hilton eingecheckt. Also es ist jetzt das dritte Hilton, welches ich besucht habe und ich kann einfach nur sagen, Hilton hat ein komplett veraltetes Konzept. Die Lagen sind top, aber die Hotels sind einfach nur minderwertig und gar keinen Stern mehr wert. Die Hotelgruppe ist in ihrer Entwicklung stehen geblieben und orientiert sich nicht am Zeitgeschehen. Das Essen ist absolut abartig schlecht und der Service lässt auch zu wünschen übrig. Hilton war mal eine extravagante Hotelgruppe, aber das ist bestimmt 20 bis 30 Jahre her. Jeder Europäer sollte die Hotels in der Karibik und den USA arbeiten, da sie in keinster Weise dem europäischen Standard genügen..

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“Don’t Be Misled by the Five-Star Rating”

This hotel should not be rated as a five-star property. While I understand that it is a historic building, that alone does not justify a five-star rating. The hotel is outdated, and the rooms are comparable to those of an average hotel. Nothing about the accommodations reflects a true luxury experi… Mehr

This hotel should not be rated as a five-star property. While I understand that it is a historic building, that alone does not justify a five-star rating. The hotel is outdated, and the rooms are comparable to those of an average hotel. Nothing about the accommodations reflects a true luxury experience. The bathroom ceilings show their age, and the bathrooms themselves are in need of renovation. Our oceanfront room had only one air conditioning vent, which blew directly onto the bed. The AC constantly cycled on and off, and the room never became cool enough for a comfortable night’s sleep. We found ourselves adjusting the thermostat throughout the night. Another inconvenience was the lighting. There is no ceiling light when you enter the room. Instead, there are only two bedside lamps and one lamp on the dresser. To get enough light to see yourself in the mirror near the entrance, you have to turn on every lamp in the room. Although the property is beachfront, the shoreline is filled with rocks, making it difficult to enjoy the water. A beachfront location should provide easy access to the ocean, but that was not the case here. If you’ve stayed at genuine five-star hotels, you’ll immediately recognize that this property does not meet that standard. It feels more like a typical beachfront Hilton than a luxury resort. Considering the amount of money we spent, the experience was extremely disappointing. In my opinion, this hotel does not belong in the Hilton Curio Collection until significant renovations and upgrades are made to bring it up to the level guests expect from a luxury property. Elevator felt like a heat box daily. One trash can for the room and bathroom. Sign for a non working elevator that was working.

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