Shama Suasana Johor Bahru

“8 nights stay at Shama Sausana in June 2026.”

The apartment was excellent and the executive 2 bedrooms were clean and comfortable. As we stated for 8 nights, improvements could be made to the variety of food offered during morning breakfast and afternoon hi- tea.

“One night staycation”

I have unpleasant experience during the check in. The staff’s face express unpleasant and show bad vibes. Maybe it is because of the attitude of themself. Next time please trained your staff to always put smile on their face and nothing to lose if we show good attitude to others.

“I will come back 🔥”

I stayed at Shama Suasana for three weeks, and overall, I had a pleasant experience. The service provided was very good, especially from the front desk and room service teams, who were consistently helpful and attentive. However, I would like to gently highlight a small issue regarding the air con… Mehr

I stayed at Shama Suasana for three weeks, and overall, I had a pleasant experience. The service provided was very good, especially from the front desk and room service teams, who were consistently helpful and attentive. However, I would like to gently highlight a small issue regarding the air conditioning in the room, which was not as cool as expected. Although a technician attended to it, the condition remained more or less the same. I truly appreciate the team’s effort in providing a fan, which helped make the room more comfortable. In addition, I am still awaiting an update on the claim from the parking management (AMARI) following an incident involving the parking barrier and my car. I would be grateful if this matter could be looked into and resolved at your convenience. Lastly, I hope there could be some consideration for enhancing the breakfast selection. While the meals were satisfactory, a bit more variety and flavour would make the overall dining experience even better. Thank you very much for your kind attention and assistance.

Weniger

“Faulty Aircon But Excellent Service”

The air-conditioning in my bedroom was not functioning properly during my stay. As I was very tired when I discovered the issue, I did not report it immediately and ended up sleeping in the living room instead. I informed the front desk about the problem upon checking out. Despite this inconvenien… Mehr

The air-conditioning in my bedroom was not functioning properly during my stay. As I was very tired when I discovered the issue, I did not report it immediately and ended up sleeping in the living room instead. I informed the front desk about the problem upon checking out. Despite this inconvenience, the service was outstanding. The staff were professional, attentive, and exceptionally helpful throughout my stay. Their warmth and dedication to guest satisfaction continue to be the main reason I return to Shama Suasana. That said, the property itself is showing its age and would benefit from a comprehensive refurbishment. While the facilities may need an overhaul, the excellent service provided by the team more than makes up for it and remains the hotel's greatest strength.

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