The Sugar Apple Lodging

“Perfect Stay, Will Return!”

I stayed here on my first-ever trip to the Caribbean and was blessed to have Mrs. Rosita (the owner) as my host. She was helpful to me in countless different ways and genuinely cares about the people who stay at her establishment. The apartment was perfectly clean with an ample number of towels pr… Mehr

I stayed here on my first-ever trip to the Caribbean and was blessed to have Mrs. Rosita (the owner) as my host. She was helpful to me in countless different ways and genuinely cares about the people who stay at her establishment. The apartment was perfectly clean with an ample number of towels provided, including beach towels. As a solo traveler who is also a student, I was very happy to have such a quality experience at such a fair price. There is no doubt that I will be staying here again in the future.

Weniger

“Sweet Stay at Sugar Apple”

We had a very nice 2nd floor, one-bedroom apartment complete with a private balcony with 2 comfy lounge chairs - great for relaxing. The best part of Sugar Apple is the host, Rosita, who is kind, generous and full of good information. It is very close to a public access beach that is hardly used an… Mehr

We had a very nice 2nd floor, one-bedroom apartment complete with a private balcony with 2 comfy lounge chairs - great for relaxing. The best part of Sugar Apple is the host, Rosita, who is kind, generous and full of good information. It is very close to a public access beach that is hardly used and Rosie provided beach chairs and an umbrella. Great location (across from Ramora Bay that has a good restaurant - Aquapazza - and their other eatery has a 3:30-6 p.m. Happy Hour! You're also right up the street from Ma Ruby's where a delicious grouper dinner may be had with island music on Friday nights. Let Rosie advise you on renting a golf cart and then you can scoot to the nearby grocery (Piggly-Wiggly) and bakery (Arthur's). It's always an adventure getting to Harbour Island but once there, Sugar Apple and Rosie provided a perfect retreat.

Weniger

“Respond to Review”

Ken and Cindy first of all I take this time to say thank you for choosing our property at The Sugar Apple Lodging. You checked in on 19th of December 2020 before hours of checkin time at our property on Harbour Island .Checkin time is between 3 to 6 pm . Mrs Thelma works at another property of … Mehr

Ken and Cindy first of all I take this time to say thank you for choosing our property at The Sugar Apple Lodging. You checked in on 19th of December 2020 before hours of checkin time at our property on Harbour Island .Checkin time is between 3 to 6 pm . Mrs Thelma works at another property of ours and she was scheduled to go at the Sugar Apple to prepare for your arrival though on your reservations there was No time stated for you to arrive. As shown one of the photos above. However you came early I spoke to Cindy your wife I explained to her the situation of checkin time and that she was early for checkin can you give us time to get the room ready she said it was okay admitted you guys showing up early because she knew that you she arrived early but that you guys could go and explore the island and have lunch then return later to get into the room. Also I mentioned to Cindy that our water heater had issues which we had to remove yesterday (Friday)and that the plumber was to come and replace another water heater smaller then what was there before because it’s all that was available. She asked will she get hot water today or Monday. My reply was we will work on it for today. When you returned to the room we had installed a 10 gallon water heater which was all that was available has I discussed with your wife on the island so we purchased and installed that. That was not a 25 gallon which was there before but you got a 10 gallon water heater which is the same size has in other units . These are what we use which can get extremely hot once turned to maximum temperature has I explained to Ken via our phone conversations also I was back and forth asking you Ken , how is the temperature of the water you said it was getting hot slowly but surely why because it was not originally turn up to maximum so you and I continued our conversation back and forth about 3 time or 4 times trying to get the correct temperature , for the water to heat cause I honestly did not want it too high cause I didn’t not want you to get burnt while showering. You also mentioned in our conversation together that the heater was on low. So when you said it’s hot but you see where it can be turned up some more I then called the plumber back again to kindly go and turn up to the maximum because Ken says it’s still not hot enough. Ken you know that the plumber and I worked on that water temperature until you were satisfied. I also requested Mrs Thelma on Tuesday after you went out, when we installed another Brand New kitchen Faucet on Monday to confirm if that water was getting hot she said “Mrs Rosie I got burnt I don’t see why they’ll want it any hotter than that.” Unfortunately all of this happened because the government water and power system went off which I apologized or due to circumstances beyond my control.Which is when we put you on our water systems down I don’t understand how you can say that the plumber said it was a problem with our pump and he is the exact one who installed it 1 month ago. However once the government power went off then we don’t have internet as well. Yes some properties on Harbor island have generators but we get our power from the government which is what we pay for, residents and guest are familiar with such circumstances not only The Sugar Apple property to endure such situations. We face challenges like all others. However we try to make our guests stay has comfortable has we can when we face such challenges. Ken and Cindy could NOT deny that they did NOT get internet excess from check in date . actually during our conversation back and forth daily perhaps 6 or 8 times within the first few days i kept asking Ken are you denying you don’t have internet he keep saying I do not have internet actually I proved him untruthful because when the friend who I was talking to online I asked him to give Ken the phone and greeted Ken then I said to Ken do you realize I’m speaking to you via the internet at the property he said oh okay at that moment I’m getting it perfectly here where I’m sitting in the garden then I said but you have been saying since you arrive you never had internet then he said oh okay I have the internet perfectly I’m in the garden so Ken said let me go inside the room then I’ll confirm if internet was inside he went and we spoke for a minute then the phone started reconnecting which is what normally happens on what’s up. The signal was low in certain parts of the apartment but Ken and Cindy is Not being fare by saying that they did not have internet from the moment they arrive on the property or in the unit . I told Ken that in some areas the internet signal were not strong because of the all the steel beams in the building and I told Ken that from first day. Ken kept insisting that bring another router in the room however we asked the cable company to come and Assit which they did after constantly begging after a few days though they were there from Monday did their service and told me Ms Rosie your internet works perfectly only low signals in certain locations of the unit but there is internet. So I requested the cable guy to come and place one in that unit which Ken took a photo of and placed it for viewers to view. My question to Ken and Cindy while there are you denying you do not have internet but my friend with you there and Mrs Thelma and cable tech confirmed that internet was there only low bars in certain areas. So because you insisted on bring a router the cable tech guy put it in also. However Mrs Thelma was there on Tuesday and she was talking to me from the unit where their son stayed in the second bedroom. The signal was very clear . We did have the cable company come over on Monday to clean the pole I was then told that the wire on the poles for cable company had to do some maintenance. Then I said go the company kindly put another router in the unit which is what Ken took a photo off . Ken and Cindy always had internet. As a matter of fact The lady called Ebony connected Ken and he said he was online on Saturday when he checked in so why all denials I leave it in their conscience . Regarding cleanliness of the room when you said that it was dirty I ensured that Mrs. Thelma came to your room the next day and re-clean the whole room with brand new sheets and she came with another person to help her. And also since you were complaining that you needed the room cleaned every day even though it states that cleaning is once per stay she came to you and that is when your wife,Cindy, told her on Thursday that she doesn’t need to clean the room because it was clean yesterday and also adding that she doesn’t change her sheets everyday in her house and you were a witness to what she said to Mrs. Thelma and she also told you “Ken that you know we don’t change the sheets every day.” Also regarding the cushions Mrs. Thelma gave them to you cause she also sent me photos when she put them outside so you can’t say that. As a matter of fact all the time when your water was being fixed the plumber always used the WIFI. And for you to say that I use guest money to come to Kenya that is just a plan and simple lie because I haven’t received any money yet from Expedia and you didn’t even want to pay for the golf cart you rented. Mrs. Thelma had to beg you to pay her for the golf cart and you even went on saying that a big wheeler in a different company goes for $40 and it really is between $75-80 a day you can even look online, and after all of that you ended up tipping her $50. So for you to say that all I did was deny you can’t say that because every time you came with a complaint I ensured that everything was done.

Weniger