Palacio Arriluce Hotel

“Loved Getxo and tge ArralucE!”

This was such a memorable place to stay!. And we just loved Getxo!!. I cant wait to come back here. Tge staff are attentive and service is exceptional!. We lived our roomwith a balcony and view of the harbor. This has been our favorite part if Spain . The hotel is exceptional. I was bummed tgat t… Mehr

This was such a memorable place to stay!. And we just loved Getxo!!. I cant wait to come back here. Tge staff are attentive and service is exceptional!. We lived our roomwith a balcony and view of the harbor. This has been our favorite part if Spain . The hotel is exceptional. I was bummed tgat the restaurant is closed the days we are here as i am sure it is excellrnt, another good reason to return. The hotel is a castle renovated and very central with easy access to Getxo and Bilbao transit via metro. Great walking here too. Higgly recommend!!

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“thank you Palacio de Arriluce”

My stay at Palacio de Arriluce was absolutely magical—every member of the team was fantastic, and the hotel itself feels like a dollhouse brought to life, filled with history, exquisite details, and refined elegance, all lovingly wrapped in the genuine care and dedication of its wonderful staff.

“Wunderschönes Hotel mit kleinen personellen Mängel”

Wir verbrachten 4 Nächte in diesem traumhaften Hotel in einem wunderschönen Gebäude. Das Haus und die Umgebung ist perfekt. Das innere des Hauses ist sehr sauber, gepflegt und riecht sehr erfrischend. Leider ist das Personal für dieses 5 Sterne Hotel nicht würdig. Vom Concierge, zu der Reception … Mehr

Wir verbrachten 4 Nächte in diesem traumhaften Hotel in einem wunderschönen Gebäude. Das Haus und die Umgebung ist perfekt. Das innere des Hauses ist sehr sauber, gepflegt und riecht sehr erfrischend. Leider ist das Personal für dieses 5 Sterne Hotel nicht würdig. Vom Concierge, zu der Reception bis zum Servicepersonal, es fehlt an Leidenschaft und Können. Man hat das Gefühl man sei in einer Hotelfachschule. 10% vom Personal sind sehr nett und bemüht, die anderen 90% sind in der Lernphase. Wir finden es schön das Personal ausgeblidet wird, aber in so einem wunderschönen Hotel mit 5 Sternen stimmt das Verhältnis nicht. Da das Hotel erst 2023 eröffnet wurde, hoffen wir, dass das Personal schnell alles in Griff bekommt und dan ist das Hotel wirklich traumhaft! Wir waren sicher nicht das letzte Mal in diesem Hotel, da es wirklich wunderschön ist und sehr zum empfehlen!

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“High expectations not met”

We had high expectations after reading the great reviews but in our case these were not met. Our grade of room stated it had “exterior views overlooking the surroundings of the palace”. Our view was of the huge awning covering the bar below with a side view of the marina. If a nice view is import… Mehr

We had high expectations after reading the great reviews but in our case these were not met. Our grade of room stated it had “exterior views overlooking the surroundings of the palace”. Our view was of the huge awning covering the bar below with a side view of the marina. If a nice view is important to you I would recommend you book a Marina Deluxe room to avoid disappointment. It states on the hotel website that Delaunay restaurant is open “every day of the week” - it is NOT. Just from Thursday to Sunday. However, the bar food and service is very good. The offering at breakfast is inconsistent. I had a fabulous Asian Brunch on our first morning. So good I ordered it again on our last morning. It was nothing like the first one. Just thrown on the plate, cold & tasteless avocado, no rocket & lack of presentation. Be aware that if you order the Iberian pork it is cooked very rare, almost blue. I asked for it to be cooked more but it still came back rare, I was told that is how Iberian pork is cooked. Chef - please note, we do not eat rare pork in the UK. Diners should be informed. I was invited to choose another dish which I did. The hake was very good. They still charged me full price for the pork as well! I did not like the glass bathroom door. I have been with my husband for 35 years but still value my privacy while in the bathroom. Overall this is a very pleasant property, the staff were kind & helpful but for the reasons above we will not be returning.

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