Our Habitas Atacama

“Landestypisches Hotel”

Hotelpersonal sehr aufmerksam, sauber, zentral gelegen und Frühstück super. Ambiente entspricht Atacama Wüste. Wasser gratis. Besonders MILLARAY MENA war im Restaurant sehr liebenswürdig und hat uns jeden Wunschverfüllt

“Schönes Hotel mit großem Potenzial – aber miserables Management”

Das Hotel ist wunderschön, das Essen sehr gut und das Personal freundlich und bemüht. Leider läuft organisatorisch gar nichts rund. An- und Abreise sind schlecht koordiniert – überall warten Gäste, niemand scheint den Überblick zu haben, und für alles muss man mehrfach nachfragen. Besonders enttäus… Mehr

Das Hotel ist wunderschön, das Essen sehr gut und das Personal freundlich und bemüht. Leider läuft organisatorisch gar nichts rund. An- und Abreise sind schlecht koordiniert – überall warten Gäste, niemand scheint den Überblick zu haben, und für alles muss man mehrfach nachfragen. Besonders enttäuschend: Nach der Zimmerreinigung ist ein Hut verschwunden, doch vom Management kam keinerlei Reaktion oder Unterstützung. Der Manager lässt sich überhaupt nicht blicken, und die Abläufe im ganzen Haus funktionieren schlicht nicht. Die Mitarbeitenden geben ihr Bestes, bräuchten aber dringend bessere Schulung und Führung – denn das Potenzial ist da. Mit professionellem Management könnte dieses Hotel wirklich großartig sein.

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“A beautiful location , but the hotel rules need changing.”

Our tour of Chile was booked through Trailfinders. They suggested this hotel for the Atacama leg. I had read the reviews and there was a mixture of positive and negative comments but on the whole it seemed a good choice. Here are our thoughts. Room: 102 - although very near to reception it was… Mehr

Our tour of Chile was booked through Trailfinders. They suggested this hotel for the Atacama leg. I had read the reviews and there was a mixture of positive and negative comments but on the whole it seemed a good choice. Here are our thoughts. Room: 102 - although very near to reception it was really quiet with very guest walking passed. It is large enough to accommodate a king size bed with ease and also has a good sized bathroom. The down side however is that the WiFi disappears depending where you are in the room (bearing in mind this part of Chile doesn't have much phone network either!) The room was cleaned well, towels replaced every day and 2 litres of water placed in the room - very handy as the room does not have AC. The staff are very helpful and friendly - though not reception, but more of that shortly. The Restaurant - dinner was excellent and service friendly and prompt. We also ate lunch by the pool - in between excursions - and this was also superb. Decor - lovely surroundings and setting, befitting its wide offer of massage and treatments. We booked on bed and breakfast basis but due to the early starts for our trips - and this applies to most of the excursions around San Pedro - we did not eat in the hotel as breakfast was included within the excursion. However, we are leaving for the airport at 5am tomorrow morning - another early start and not ideal admittedly - so I asked if we could have a packed breakfast for the journey to the airport. I was told by reception that the hotel's policy is to charge for this service. I asked to speak to the manager, but apparently he had left for the day. On our excursions, other passengers staying at different hotels in San Pedro told us that they had received packed breakfasts (for example, the Don Tomas hotel) without any additional charge. Such a shame that this hotel does not provide its guests with the same service. We have had a fabulous holiday in Chile, but it ends on a slight sour note. We won't be staying with this hotel group again.

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