Hilton Santa Marta

“awesome hotel”

The Hilton Santa Marta was a great experience. I have stayed at many Hilton properties, and this one is amongst the best all around. We spent 7 nights and did not have a complaint about the hotel Every employee that we had contact with was great, extremely helpful, and really up to speed with gu… Mehr

The Hilton Santa Marta was a great experience. I have stayed at many Hilton properties, and this one is amongst the best all around. We spent 7 nights and did not have a complaint about the hotel Every employee that we had contact with was great, extremely helpful, and really up to speed with guest needs. Hotel check-in was smooth. They had the suite we booked ready, as well as an upgrade to a high floor, preferred location because of HHonors Gold Status. The loyalty membership came with lough access (food and beverage outside of breakfast) and complementary breakfast in the first floor restaurant for two (more choices than you could possibly imagine/buffet). We had an ocean front suite (10th Floor). Even floors have filtered water dispensers and odd floors have ice machines. The room was very spacious with 1.5 baths, a separate living room, table, refrigerator, mini-bar, two balconies (one connecting bedroom and living room and one on the bathroom. It was quiet. The bathroom had a large vanity with two sinks, large/deep soaking tub with unobstructed view of the ocean, and large shower. The bedroom had a nice walk-in closet with plenty of room for the both of us to place our things. We used the rooftop pool almost exclusively. In the evenings they had a DJ until about 1 a.m. During the day they had drink and food service. It was never too crowded and has a great view. We ate lunch most days in the second floor restaurant connected to the family pool/bar. It was good and they often had buffet choices for lunch. We also ate at the 1st floor restaurant that includes outdoor space on the patio and the beach area. It was also very good. On the adjacent beach, the Hilton has reserved umbrellas/chairs with service. It was also a very good experience. Getting to the hotel is easy. The airport is small. Just outside of baggage claim there were plenty of tourist taxis (the white ones) to get you to the hotel. The transfer takes about 15 minutes. At the airport there are ATM's by the baggage claim, so if you need pesos you have a place to get them. From the hotel, we were never more than an inexpensive Uber (dispatches white taxi's for the top level) to anywhere in Santa Marta. The area where the hotel is located is very nice and near many high end hotels and properties. The beach is public access (except for the private/garden area on the hotel grounds) so you see a good bit of people walking to the beach to enjoy from adjacent properties and the surrounding area. We would definitely recommend the hotel for couples and will return.

Weniger

“March 2026”

Hilton Santa Marta Resort in Colombia was an excellent choice. The pool was amazing, and there were two pools in total. The Saturday brunch was simply superb. Special thanks to John, the F&B manager, for his help, as well as Saray, the front desk manager, for her professionalism. Alexandra from gue… Mehr

Hilton Santa Marta Resort in Colombia was an excellent choice. The pool was amazing, and there were two pools in total. The Saturday brunch was simply superb. Special thanks to John, the F&B manager, for his help, as well as Saray, the front desk manager, for her professionalism. Alexandra from guest services was very kind, and Hamilton in the VIP lounge made our stay truly enjoyable. Huge thanks to the entire Hilton team for the wonderful service and great impressions.

Weniger

“Family Visit for New Years Eve”

This hotel is very difficult to rate. It’s clearly not stacking up with the Sofitel’s in Cartagena or Baru and also not with some of the nice boutique places BUT it’s clean and has really good food. Some things would make this an excellent place like: - climate is perfect - friendly staff & flexib… Mehr

This hotel is very difficult to rate. It’s clearly not stacking up with the Sofitel’s in Cartagena or Baru and also not with some of the nice boutique places BUT it’s clean and has really good food. Some things would make this an excellent place like: - climate is perfect - friendly staff & flexible - clean & spacious rooms - kids friendly - nice beach (better than Bocagrande in CTG) …and then you have some things which are unacceptable: - housekeeping in family suite at 5:30pm (!!!) - waiting time for food in restaurant in general 1+ hour / once even 2 hours (!!) - cold water in the family pool (which also is not very generous) & constantly in the shadows - the elevator is not fit for purpose - it makes you wait at peak hours 20mins or more. Hilton should invest money on a smart elevator I would probably not come back for New Years Eve because I did not feel the place was well-staffed. It got considerably better as of 2nd of Jan

Weniger

“Not Great”

Hesitate to give this a relatively low rating- because the service is so good and the location is great- but this hotel is lacking in so many ways- noisy, things break down, etc. Really a pity.