Hilton Santa Marta

“Spectacular!”

Everything was spectacular! I almost skipped this hotel based on some of the reviews about bad service, and we were so glad we ignored those. Really I have no idea what anyone could complain about because the service we had everywhere was wonderful. From reception and the porter to the staff at all… Mehr

Everything was spectacular! I almost skipped this hotel based on some of the reviews about bad service, and we were so glad we ignored those. Really I have no idea what anyone could complain about because the service we had everywhere was wonderful. From reception and the porter to the staff at all 3 restaurants, at the spa with Juan at reception and the massage therapists, room service, laundry service, delivery from the pillow menu. Service was flawless! And prices for everything were very reasonable. After much hesitation, I splurged on the ocean front suite. Which was shockingly inexpensive, around $210 after adding breakfast. It was probably the nicest hotel room I’ve ever had. Huge suite with floor to ceiling walls facing the ocean in each room, including the bathroom! No question this suite was well worth the cost to upgrade from the base room. Both pools are beautiful. Neither was overly crowded any of the times we went. The beach was great, surprisingly uncrowded, and I didn’t think the beach vendors mentioned in a few reviews were anywhere near aggressive enough to be bothersome. All around excellent experience!

Weniger

“The best hotel”

Every time I come to Santa Marta they always recognizing me and always treat me so well as a diamond member they give me a beautiful upgrade, . The rooms are modern light bright with beautiful views of the ocean. The restaurant on the ground floor service. Staff are so attentive and deliver fantast… Mehr

Every time I come to Santa Marta they always recognizing me and always treat me so well as a diamond member they give me a beautiful upgrade, . The rooms are modern light bright with beautiful views of the ocean. The restaurant on the ground floor service. Staff are so attentive and deliver fantastic service. The executive lounge is also very good on this trip. There was a guy in there called Hamilton, so helpful really went above and beyond and remembered my name every time I went in what a great asset to this hotel this guy is five star all the way definitely you must stay at this hotel if you’re ever in Santa Marta.

Weniger

“awesome hotel”

The Hilton Santa Marta was a great experience. I have stayed at many Hilton properties, and this one is amongst the best all around. We spent 7 nights and did not have a complaint about the hotel Every employee that we had contact with was great, extremely helpful, and really up to speed with gu… Mehr

The Hilton Santa Marta was a great experience. I have stayed at many Hilton properties, and this one is amongst the best all around. We spent 7 nights and did not have a complaint about the hotel Every employee that we had contact with was great, extremely helpful, and really up to speed with guest needs. Hotel check-in was smooth. They had the suite we booked ready, as well as an upgrade to a high floor, preferred location because of HHonors Gold Status. The loyalty membership came with lough access (food and beverage outside of breakfast) and complementary breakfast in the first floor restaurant for two (more choices than you could possibly imagine/buffet). We had an ocean front suite (10th Floor). Even floors have filtered water dispensers and odd floors have ice machines. The room was very spacious with 1.5 baths, a separate living room, table, refrigerator, mini-bar, two balconies (one connecting bedroom and living room and one on the bathroom. It was quiet. The bathroom had a large vanity with two sinks, large/deep soaking tub with unobstructed view of the ocean, and large shower. The bedroom had a nice walk-in closet with plenty of room for the both of us to place our things. We used the rooftop pool almost exclusively. In the evenings they had a DJ until about 1 a.m. During the day they had drink and food service. It was never too crowded and has a great view. We ate lunch most days in the second floor restaurant connected to the family pool/bar. It was good and they often had buffet choices for lunch. We also ate at the 1st floor restaurant that includes outdoor space on the patio and the beach area. It was also very good. On the adjacent beach, the Hilton has reserved umbrellas/chairs with service. It was also a very good experience. Getting to the hotel is easy. The airport is small. Just outside of baggage claim there were plenty of tourist taxis (the white ones) to get you to the hotel. The transfer takes about 15 minutes. At the airport there are ATM's by the baggage claim, so if you need pesos you have a place to get them. From the hotel, we were never more than an inexpensive Uber (dispatches white taxi's for the top level) to anywhere in Santa Marta. The area where the hotel is located is very nice and near many high end hotels and properties. The beach is public access (except for the private/garden area on the hotel grounds) so you see a good bit of people walking to the beach to enjoy from adjacent properties and the surrounding area. We would definitely recommend the hotel for couples and will return.

Weniger