Domes Novos Santorini, Autograph Collection

“A 60th birthday treat to remember”

We have just returned home after a fabulous stay! We were greeted with a warm welcome where someone took our luggage from the car when we arrived. We sat in reception and drank a complimentary orange drink served with a small cake, which was yummy 😋 We were then shown around, bar, restaurant, spa e… Mehr

We have just returned home after a fabulous stay! We were greeted with a warm welcome where someone took our luggage from the car when we arrived. We sat in reception and drank a complimentary orange drink served with a small cake, which was yummy 😋 We were then shown around, bar, restaurant, spa etc then to our room, a lovely large room with its own pool and a sea view. The gentleman explained how everything worked and to my delight there were birthday balloons, a welcome note, a bottle of bubbly, some local sweets/jellies and then someone arrived with a delicious chocolate cake! My husband had emailed prior to our arrival to explain that the holiday was a 60th birthday present from him to me. He had no idea that they would be doing this, it was such a lovely surprise! The room was exceptionally clean with much welcomed air-conditioning 😌 There were so many complimentary items to use too: from refreshments to toiletries. We soon settled in and enjoyed a dip in the pool whilst sipping our wine. The bed was so comfortable with fresh linen sheets. The breakfast was delicious and plentiful, the staff attentive and very efficient. Indeed, the waitress remembered our choice of coffee every morning! A perfect location with a view too. We made use of the free shuttle into the town of Oia. Just as well we did because it is a rather steep walk and my husband is suffering with hip pain. We did, however, walk back as we missed the shuttle back at 3.30pm. We also made use of the shuttle on an evening at 7.30pm, returning at 9.30pm. This would be my only gripe, I feel that there should be more runs. The hotel did organise a complimentary taxi for us, taking us to the bus station on one occasion as we had been misled by the Jet2 rep that we could catch a bus outside the hotel. This isn't the case, they don't stop there. We enjoyed the roof top bar and watched the many sun sets, just perfect 👌 (although we had a perfect view from outside our room too). We also dined in the restaurant, again delicious 😋 with excellent waiting staff. We did ring through for drinking water and this was delivered to us complimentary. We loved returning to our room and the bed turned down with a chocolate or biscuit on the pillow, a carton of water at our bed side and a good night mat with slippers by the bed, a lovely touch. Towels were changed every day and room cleaned. Thank you for a wonderful holiday. I know my husband had saved hard to make it a special one for me, and it isn't cheap to stay here but it was a holiday to remember.

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“tolle Mitarbeiter”

In Erinnerung bleiben die äußerst freundlichen und serviceorientierten Mitarbeiter. Sehr empfehlenswert ist auch das Restaurant. Die Zimmer und Bad sind sauber, modern und geräumig. Schöne Terrasse mit Pool. Die Lage ist ruhig, ebenso die Zimmer. Dafür etwas abgelegen in einer nicht so schönen Umg… Mehr

In Erinnerung bleiben die äußerst freundlichen und serviceorientierten Mitarbeiter. Sehr empfehlenswert ist auch das Restaurant. Die Zimmer und Bad sind sauber, modern und geräumig. Schöne Terrasse mit Pool. Die Lage ist ruhig, ebenso die Zimmer. Dafür etwas abgelegen in einer nicht so schönen Umgebung. Man sieht zwar das Meer (nicht die Caldera!), aber davor viel steinige (etwas mit Plastik vermüllt) Grundstücke. Es gibt im Hotel leider keine Lounge / Bar, wo man sich abends noch gemütlich aufhalten oder mit anderen Gästen ins Gespräch kommen könnte. Bißchen langweilig halt.

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“Would stay again!”

Stayed at Domes while visiting Santorini over Greek Easter weekend. The hotel is very close to Oia, which is a plus, and we were upgraded during our stay, spending time in both a one-bedroom suite and a two-bedroom suite. Both suites were nicely appointed, modern and each had its own pool. Overall… Mehr

Stayed at Domes while visiting Santorini over Greek Easter weekend. The hotel is very close to Oia, which is a plus, and we were upgraded during our stay, spending time in both a one-bedroom suite and a two-bedroom suite. Both suites were nicely appointed, modern and each had its own pool. Overall, this is a beautiful property with a great location, thoughtful staff, and the benefit of being in the Marriott network, making it a strong option for those looking to earn or use points. The staff were consistently friendly, attentive, and helpful. Anytime we were walking with bags or luggage, someone immediately approached and offered to assist, and when parking was full, the team managed the vehicle so we were not left trying to figure it out ourselves. They also offered a welcome drink at check-in and left gifts in our room for Greek Orthodox Easter, along with a schedule of holiday events and restaurant options, which was a thoughtful touch. That said, the property appears to be in a bit of an identity crisis. It is marketed and styled like a modern luxury hotel with more of an adult feel, but as soon as you exit the lobby, there is a kids club right there. I have kids and love kids, but it is worth noting for anyone considering this property for a honeymoon or romantic trip. The suites also have private pools, but they are not truly private, anyone walking by can see directly into the pool areas. The rooms are near the water, but they do not have water views, which is also helpful to know when booking. The biggest drawbacks were check-in and housekeeping. Check-in took at least 45 minutes, despite the lobby being empty and us seemingly being the only guests waiting. I understand the hotel may have just opened for the season, and part of the conversation involved upgrade availability, but the extended wait did take away from the arrival experience. Housekeeping was also disappointing on our final day. We asked for fresh towels, tipped generously, and left the room, but when we returned later, the towels had not been replaced, damp towels were still on the floor, trash had not been removed, and the suite fridge had not been restocked. Two moments that stood out: I unexpectedly needed a feminine product, and the staff went out of their way to help. Two young male employees searched the property, and eventually a female employee gave me one of her personal items. That was incredibly kind and appreciated. However, at a luxury hotel basic feminine products should be on hand and available for guests. Second, when we arrived in our suite the first day the staff left a lovely bottle of champagne and sweets in the room for us as a gift. In hindsight, it is possible that this gesture was being worked on while we waited I the lobby at check-in so while the extended check in was awkwardly long, its possible its because the staff were putting together this sweet arrival gift for us and I felt that should be mentioned. Overall, Domes Santorini has a lot going for it: a great location near Oia, beautiful suites, friendly and attentive staff, thoughtful holiday touches, and strong Marriott Bonvoy value. The main things to be aware of are the lack of true privacy around the suite pools, the more family-friendly feel than the marketing may suggest, the long check-in process, and inconsistent housekeeping. I would stay here again and really appreciated the staff attention to detail and level of hospitality and genuine care they provided. Pros: location near Oia, beautiful suites, friendly staff, Marriott Bonvoy benefits, thoughtful Easter touches, we felt extremely safe and secure at the property and it was pretty quiet around the property as well, would be a good place to come for a more relaxing type of trip. Cons: “private” pools are not private, no water views from the suites, confusing adult-luxury vs. family-friendly positioning, slow check-in, and inconsistent housekeeping.

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