Hyatt Zilara Riviera Maya Adults Only All Inclusive

“Hello to old friends and new!”

Secrets Capri is amazing! Sadly we found out recently that the property will be changing hands and closing temporarily. My wife and I both work in the travel industry, and Secrets Capri was the first of MANY all inclusive resorts that we visited together. When we found out about the closure, we m... Mehr

Secrets Capri is amazing! Sadly we found out recently that the property will be changing hands and closing temporarily. My wife and I both work in the travel industry, and Secrets Capri was the first of MANY all inclusive resorts that we visited together. When we found out about the closure, we made last minute plans to visit an old friend one last time. The resort was just as we remembered it from our first visit. It is a smaller resort, where you can get to know and appreciate the staff. There are three staff members that I would like to mention for their outstanding service and friendship. Juan, who is the bartender at the swim up bar called Manatees is incredible. We met Juan a few years ago on our first visit. We were so excited to see that he is still with the company. He is truly an asset to their business. I have never seen service to the level that he provides for his guests. Regardless of the crowd, he always makes sure to take and fill orders as soon as the guest arrives. And ALWAYS with a smile on his face. Our drinks were never empty! Since there were fewer guests (due to Covid) we had a few moments to talk to Juan, and he is such a genuine person. I am happy to call him a friend. Hugo is a server. On our first trip to Capri, he took incredible care of us during a private dinner on the beach. On this visit we found him working in multiple restaurants depending on the time of day. Hugo's service is exceptional. It seems that he can keep up with every table and still make each guest feel like they are his top priority. Carlos works with the entertainment team. This trip was our first time meeting Carlos, but we knew immediately that he was a very special member of the staff. One of our favorite memories from our first trip was playing bingo at the swim up bar. We were so happy to find that this is still a daily activity, and Carlos was our host. He is very engaging, and had the crowd laughing during the game. He was also our host for karaoke and other events. Much like with Juan, we were fortunate enough to have some time to speak with Carlos and get to know him a bit. The conversations made a lasting impact, and won't soon be forgotten. In closing, I would like to say that it is my hope that AM Resorts keeps all three of these fine staff members in the fold at different resorts. For my travel clients it's very comforting to know that I have personal relationships with staff members at the resorts that I send them to. As a traveler, I find it to be a remarkable and very rewarding experience to build these relationships. I would personally be much more likely to visit other AM Resorts if I knew that any of these three were on staff.

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“Excellent”

This trip was to celebrate my 43 birthday!!! And l have a excellent time thanks to the people that works in the secret Capri Rivera for the service and the care we us, me and my wife feel very comfortable and very especial we the atencion that they have we us

“Capri what Unlimited Luxury and service”

This was our second time at Capri. Both time what great service from the hostess to the waiters, Karen at Breakfast and lunch at sea side grill. The Hostess and the waiters at Portofino were outstanding. One of the best restaurant for dinner. Mari took care of us with great service at the CoCo Ca... Mehr

This was our second time at Capri. Both time what great service from the hostess to the waiters, Karen at Breakfast and lunch at sea side grill. The Hostess and the waiters at Portofino were outstanding. One of the best restaurant for dinner. Mari took care of us with great service at the CoCo Café. Jessica at the front desk area helped us with all the question we had on the trip. A great resort. To bad it is closing. I hope Secrets keep the great worker who have served us well. Michael

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“Secrets Capri is closing”

The property is beautiful and the staff are amazing. We were there through hurricane Zeta and the staff did an incredible job making us as comfortable as possible through a difficult situation. Unfortunately, the staff did have to deal with one very ungrateful customer, but did so very well, sep... Mehr

The property is beautiful and the staff are amazing. We were there through hurricane Zeta and the staff did an incredible job making us as comfortable as possible through a difficult situation. Unfortunately, the staff did have to deal with one very ungrateful customer, but did so very well, separating her from the rest of us. Although the custom made omelets were delicious, everything else on the breakfast bar was cold. Potatoes, sausage, pancakes, bacon, all cold. Oceans and Seaside Grill were only open on alternating days, and not open after the storm. We were never disappointed with a meal from Portofino or Himitsu. The stuffed chicken at Portofino was our favorite. We are glad we got to see this resort prior to its closing, and will have some lasting memories to cherish.

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